Building the Digital Workplace: Skills Gap Solutions | Deloitte US has been saved
Authored by Daniel Chee
As the digital workplace and the technologies that support it continue to evolve, a skills gap is inevitable. According to the World Economic Forum, humans working with machine algorithms will lead to 97 million new roles by 2025, and more than 50% of the global workforce (1 billion people) will need to be reskilled by 2030. What’s more? A Deloitte/Fortune survey found that labor and skill shortages remain among the top factors that CEOs expect to disrupt and influence their strategy.
The question is not how to avoid the skills gap, but how to bridge and cross it. As companies work to reconfigure talent strategies to attract, retain, and cultivate tomorrow’s workforce, a new operating model has dawned: the skills-based organization, which prioritizes potential aptitude and drive over experience or formal education.
Skills-based organizations are prepared to raise the bottom line, as they are:
Today, the digital workplace is the natural environment for a skills-based operating model. Here is how your organization can begin to rethink hiring, technology, and leadership as you work to prioritize skills in this evolving space.
Five skills that help workers thrive in today’s digital workplace
When building a skills-based digital workplace, picking the right people is essential, and more nuanced than traditional hiring. To future-proof your business, seek out these five qualities in your hires:
Reconsidering the role of technology
After you have put the right people in the right roles, you must equip them with the tools to succeed. The digital workplace should support skills-building and skills-based people decisions. Ideally, it should ease the complexities of reimagining work.
Having the right technology platforms and tools is fundamental to unleashing the potential of the digital workforce and work outcomes in a skills-based model. As employees work to upskill and reskill, they will benefit from a digital workplace with technologies and processes that mirror their daily interactions with technology outside of work (such as the apps they use to buy groceries or catch a ride). The right tools, seamlessly integrated throughout the digital workplace, make it easy for workers to focus on skills—from hiring and onboarding to project management and career shaping.
For instance, a platform might help a hiring manager create a skills-based job description, encourage training sessions for a worker eager to reroute their career, or show a project manager which skills gaps exist on their assembled team. In other words, a savvy digital workplace should make skills-building-based decision-making inevitable. The more streamlined and integrated the tech stack, the better.
How ServiceNow can help you prioritize skills
To align our training and skills building with the dynamic nature of our work, we at Deloitte are implementing the latest learning features of ServiceNow as part of maturing our digital workplace. The platform allows us to automate and populate content about available trainings to promote upskilling and reskilling across the organization. ServiceNow can help your organization:
Breaking it down: Six steps to success
Before leaping to adopt new tools or systems, leaders must reconsider how work is currently getting done and where and how technology can enable and elevate human capabilities. Prepare for the move to a skills-based digital workplace with these six steps:
Committing to continuous learning is key
In some ways, leaders and workers are learning new skills side-by-side. While workers build skills to work on projects, leadership is building the ability to see and organize work and the workforce differently. Both must tolerate some level of ambiguity along the way, and understand that learning and growing in the digital workplace should be continuous.
As businesses adopt, maintain, and mature skills-based digital workplaces, another constant will be a people-first mentality. Nurturing employee talent means:
Invest in the digital workplace to build your workforce, build their skills, and build your business. Learn more about how we can help you unleash the power of your workplace or contact us at firstname.lastname@example.org to get started. You are also invited to join our upcoming exclusive fireside chat: How could a recession change talent management? on March 7, 2023.