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Resilient podcast: How businesses can confront the COVID-19 crisis

Actionable insights to help businesses respond and recover

In this special edition Resilient series, we shift our focus to the evolving COVID-19 crisis. From supply chain disruptions and economic scenarios to remote working challenges and crisis response strategies, these episodes feature actionable insights from leaders to help you think through what to do now—and next.

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Enterprises and ecosystems: Fueling resilient recovery through innovation and collaboration

Innovation and technological advancement are critical to keeping businesses competitive, and the COVID-19 crisis has pushed the boundaries of both. As organizations adapt and respond, how can technology ecosystems—networks of technology and services companies that extend an enterprise’s capabilities—help them recover? This episode features four Deloitte leaders who have spent much of their careers advising organizations on technology and innovation. They discuss some of the technologies that are shaping how organizations respond to the pandemic and the role that ecosystems play in an organization’s strategy and ability to innovate—particularly now. They share insights on how enterprises are finding agility, speed, and resilience from within, as well as through collaboration across their full spectrum of providers. As both in-office and remote work continues to evolve in the face of COVID-19, they explore how technology can help leaders address workers’ health and well-being, and discuss the importance of taking a human perspective during the design and implementation stages.

Deloitte leaders in this episode:

  • Nishita Henry, chief innovation officer, Deloitte Consulting LLP   
  • Larry Quinlan, global chief information officer, Deloitte LLP
  • John Tweardy, principal, Technology Strategy & Business Transformation, Deloitte Consulting LLP
  • Mike Rohrig, partner, ecosystems and alliances leader, Deloitte Risk & Financial Advisory

Enterprises and ecosystems

Combatting fraud, waste, and abuse in the wake of COVID-19

While moments of crisis often bring out the best in people, they can also breed new opportunities for fraud and corruption. As disruption and uncertainty pervade the current business climate, organizations must be particularly vigilant in their efforts to detect and prevent fraud, waste, and abuse—from financial statement fraud and insider trading to product counterfeiting and piracy.  In this episode of the Resilient podcast, Deloitte Risk & Financial Advisory principal, Don Fancher, examines detection, response, and prevention approaches in the new environment created by COVID-19. He shares examples of the types of fraud that companies are experiencing during the pandemic and discusses how leaders can prioritize investigations when many companies are operating virtually. He also explores how technology and advanced analytics can assist in detecting and thwarting fraud—and play an important role in building organizational resilience against these internal and external threats.

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Combatting fraud, waste, and abuse in the wake of COVID-19

Chief risk and recovery officer: The CRO’s changing role

The COVID-19 pandemic has brought risk to the forefront of many leadership agendas. The magnitude of the crisis has revealed both the strengths and areas for improvement in many risk management plans. Chief risk officers (CROs) are playing an essential role in helping their organizations respond to risks and adapt to uncertainty. They are also helping guide their organization in the move toward recovery. Our guests in this episode, Tamika Puckett, chief risk officer for the City of Chicago, and Luke Figora, senior associate vice president and chief risk and compliance officer at Northwestern University, join the Resilient podcast to discuss the frontline role of the CRO and how that role is likely to change as organizations move out of crisis and into the next normal. They share their experiences from the past few months⁠—how they are approaching the challenges of the current environment and what are they doing to advise and guide their organizations to respond, recover, and emerge stronger. They also look ahead to how this crisis might change their organization’s approach to enterprise risk management, appetite for risk, and preparedness planning for the next crisis.

Business leaders in this episode:

  • Tamika Puckett, chief risk officer, City of Chicago
  • Luke Figora, senior associate vice president, chief risk and compliance officer, Northwestern University

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The CRO's changing role

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