resilient covid-19

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Resilient podcast library: How businesses can confront the COVID-19 crisis

Actionable insights to help businesses respond and recover

In this special edition Resilient series, we shift our focus to the evolving COVID-19 crisis. From supply chain disruptions and economic scenarios to remote working challenges and crisis response strategies, these episodes feature actionable insights from leaders to help you think through what to do now—and next.

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Open for business: Returning to in-office work

Reopening offices and work facilities is top of mind for many organizations. But business leaders are faced with a myriad of different guidelines and regulations across states and geographies. How can they guide a viable return to business operations while making workforce safety and well-being top priorities? In this episode of Resilient, we explore reopening through a human capital lens. Lisa Buckingham, executive vice president and chief people, place, and brand officer at Lincoln Financial Group and Tina Witney, managing director in Deloitte Consulting LLP’s Human Capital practice explore some of the data, capabilities, and methods organizations might use to determine when and how to safely shift from remote to office- or facilities-based work. They discuss how measures taken as part of the reopening process today might help business leaders structure work in new and better ways, advance their organizations’ mission for the long term, and build trust with workers and customers. Lisa also shares insights on how managing through the COVID-19 crisis has enabled Lincoln Financial Group to increase organizational agility and embrace innovation in unexpected ways.

Business leaders in this episode:

  • Lisa Buckingham, executive vice president and chief people, place and brand officer, Lincoln Financial Group
  • Tina Witney, managing director, Deloitte Consulting LLP

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Open for business: Returning to in-office work

Structuring effective virtual meetings (some assembly required)

Virtual meetings have become a common occurrence during the COVID-19 crisis, filling workers calendars and often challenging their communication comfort zones. Even before the new business normal of video conferencing, in-person meetings were often overused, inefficient, and unproductive. Given the new complexities of managing a remote workforce, how can business leaders facilitate effective meetings with clear objectives going forward? In this episode of Resilient, Kim Christfort, national managing director with The Deloitte Greenhouse® Experience group, and Michael Juergens, principal with Deloitte Risk & Financial Advisory explore strategies that may help leaders isolate the outcome before even scheduling a meeting. They discuss the often-overlooked basics of why, when, and how to hold a meeting, and offer facilitation tips that may help organizations lead more productive working sessions in a virtual environment. They also explore Business Chemistry®, the science behind working styles, and how it might impact interactions between individuals, teams, and leaders during and after meetings. From engaging introverted team members to handling technology fails with grace, these leaders share insights on how to construct and conduct better human interactions to promote problem-solving, innovative thinking, and strategic action in the rapidly evolving remote work environment.

Deloitte leaders in this episode:

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Structuring effective virtual meetings

Reboot: Approaches for leaders to enable resilient recovery

The complex journey from crisis response to business recovery has already begun for many organizations. The path to the next normal is marked by uncertainty; there is no silver bullet. Embracing a reboot mentality—one open to new ways of thinking and working—may help leaders chart a safer and more productive way forward for workers and workplaces. In this episode of the Resilient podcast, we discuss the principles and practicalities of rebooting with three leaders from Deloitte Consulting LLP. They share insights on the signals that leaders might use in their reboot planning, components of an effective reboot strategy, and some tools that are available to address return-to-the-workplace safety risks. They also discuss the role of sensing and monitoring in preparing for and managing an organizational reboot: Access to timely insights may help leaders understand if the reboot plan is working and how it might need to be adapted for greater effectiveness. As businesses advance the reboot process, our leaders explore how pairing technology with a human-centric approach may help organizations maximize virtual work, create efficiencies at scale, and accelerate recovery.

 

Deloitte leaders in this episode:

  • Gopi Billa, principal, Risk Sensing and Scenario Planning Deloitte Consulting LLP
  • Asif Dhar, principal and chief health informatics officer, Deloitte Consulting LLP
  • Jonathan Pearce, principal and national leader, Workforce Strategies, Deloitte Consulting LLP

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Reboot: Approaches for leaders to enable resilient recovery

The chief financial officer perspective on recovering from crisis

Many businesses across the United States are strategizing how to reopen and rebuild in the wake of the COVID-19 pandemic. Chief financial officers (CFOs) are on the front lines of many of these decisions and their potential consequences. As our latest CFO Signals™ survey reveals, CFOs’ perspectives on the global economy are at all-time lows, as is their near-term optimism for the reopening of business operations. When do they think conditions will improve and how are they planning to address return-to-work, cost reduction, and capital markets challenges in the months ahead? In this episode of Resilient, Sanford A. Cockrell III, global leader of the CFO Program for Deloitte Touche Tohmatsu Limited, joins the podcast to discuss findings from the Q2 2020 CFO Signals™ survey. Conducted each quarter for the past 10 years, the survey tracks the thinking and actions of leading CFOs from some of North America’s largest and most influential companies. How long do CFOs expect the current downturn to last? What do they think it will it take to achieve near-normal levels of on-site work? What does a post-crisis future look like to? Sandy shares insights from the survey—and from his decades of working with financial leaders—to explore how CFOs are adapting to near-term performance pressures and position their companies to recover and thrive over the coming year and beyond.

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The CFO perspective on recovering from crisis

Divestiture execution and strategy—where precision matters

The current crisis may serve as an opportune time for organizations to divest assets. A business carve-out can create significant value for the seller during challenging financial circumstances. But the process can be complex and time-consuming at a time when leaders need to make critical decisions in rapid timeframes. In this episode, three Deloitte leaders discuss how divestitures have been historically used during times of crisis and how leaders might approach them during the ongoing COVID-19 pandemic. They share insights on how leaders might go about identifying and evaluating the criteria for a successful “surgical” carve-out. They also discuss key factors that may drive increased value when a company is going through the sales process, and how the process itself may significantly affect the final price. Given the unique aspects of the COVID-19-related divestiture environment, they explore how organizations might manage the divestiture process virtually, balance speed with elegance to potentially minimize transaction risk, and increase resiliency in M&A strategies moving forward.

Deloitte leaders in this episode:

  • Tony Blanchard, managing director, Investment Banking, Deloitte Corporate Finance LLC, Deloitte Risk & Financial Advisory
  • Mike Dziczkowski, partner, M&A Transaction Services, Deloitte Risk & Financial Advisory
  • Andy Wilson, partner, M&A Transaction Services, Deloitte Risk & Financial Advisory

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Divestiture execution and strategy—where precision matters

Recovering losses: A business perspective on expediting financial recovery

As the economic impact of the coronavirus pandemic continues to grow, many business leaders may be trying to understand the magnitude of their organizations’ financial losses. But attempting to quantify incurred loss during an ongoing and evolving crisis is nearly impossible—only after it’s over can the full business impact be determined. What steps can companies take now to calculate and recover losses sustained from the COVID-19 crisis? This episode of Resilient features Katie Pavlovsky, principal with Deloitte Risk & Financial Advisory, and Vincent Morgan, partner, Insurance Recovery and Advisory at Pillsbury Winthrop Shaw Pittman LLP. Together they explore what company executives may be able do to better to understand loss exposure and recovery coverage in the near-term, and how they might tap into potential relief. They also discuss the importance of cross-functional collaboration and data-driven analyses when evaluating the impact. And in a world where little is predictable, they share insights on how business leaders may be able to identify and plan for ongoing risk related to the crisis.

Business leaders in this episode:

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Recovering losses

Economic stimulus: Exploring the impact of phase three and beyond

The US government continues to execute on its multi-phased plan for providing economic relief to the many individuals and organizations impacted by COVID-19. Its most recent legislation (phase 3.5), earmarks an additional $484B for the Paycheck Protection Program, hospitals, and COVID-19 testing. In this episode, three Deloitte leaders share insights on the likely collective impact of the government relief packages to date, as well as the business and economic implications of the most recently enacted legislation. They also look ahead to the next wave of stimulus (phase 4.0), exploring how this developing legislation may help spur economic recovery for businesses and consumers. As the US Congress considers potential tax policy changes and funding for infrastructure enhancements to support telehealth, telework, tele-education, rural broadband, and more, we discuss how business leaders might consider the possible opportunities and risks related to these various sources of aid.

Deloitte leaders in this episode:

  • Shahira Knight, deputy managing principal, Policy & Government Relations (PGR) group, Deloitte Services LLP
  • Kevin Thompson, managing director, Telecommunications Strategy, Deloitte Consulting LLP
  • Jonathan Traub, managing principal of Tax Policy group, Washington National Tax practice, Deloitte Tax LLP

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Economic stimulus

Economic update: A global perspective

The economy continues to experience the adverse effects of the coronavirus pandemic. As business leaders try to monitor the evolving downturn, what economic indicators and historical comparisons can they draw on for insight? And how can they apply that information to help respond to near-term pressure points and plan for the uncertainties in the longer-term outlook? In this episode, Dr. Ira Kalish, chief global economist of Deloitte Touche Tohmatsu Ltd, shares his perspective on the current global economic environment and how it might evolve as this crisis continues. He explains why typical economic indicators may not work in this situation, but that there are lessons business leaders can learn from history. He also explores the role that technology advancements and government relief measures might play in sustaining the economy while the outbreak is contained.

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Economic update: A global perspective

Scenario planning: Tune in to possible futures, risks, and actions

For years, many companies have used scenario planning as a tool to help understand what the future might bring and a framework for how business leaders could plan and prepare. In the current environment, this type of planning is particularly challenging since the short-term unknowns are in some ways greater than the longer-term uncertainty. In this episode of Resilient, Deloitte Consulting LLP managing director Andrew Blau and Salesforce’s senior vice president of Strategic Planning Peter Schwartz discuss how executives can use scenario planning to ask questions to help anticipate, pivot toward, and create new opportunities. They also share practical advice across four possible scenarios from the Deloitte-Salesforce collaboration, The world remade by COVID-19. Planning scenarios for resilient leaders, to help business leaders tune their radar to see potential longer-term change happening before it creates surprise.

Business leaders in this episode:

  • Peter Schwartz, senior vice president, Strategic Planning, Salesforce
  • Andrew Blau, managing director, Deloitte Consulting LLP

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Tune in to possible futures, risks, and actions

Financial reporting: Closing books in a virtual world

The COVID-19 pandemic has dramatically changed how and where we work—impacting executives and those leading finance teams. For many companies, the new virtual work environment creates operational disruptions to financial reporting, including annual reporting and the monthly and quarterly close processes. How are organizations adapting and innovating to address these challenges? In this episode of Resilient, two Deloitte leaders share how finance professionals impacted by an already tumultuous quarter can address the implications of virtual closes. They discuss the technologies companies are using to help decentralized finance teams and reporting functions complete the close process under unprecedented circumstances. And, they explore the new normal that may be facing finance and executive teams as businesses move from crisis response to recovery.

Deloitte leaders in this episode:

  • Tom Toppen, managing director, Deloitte Risk & Financial Advisory LLP
  • Julie Velayo, principal, Deloitte Risk & Financial Advisory LLP

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Financial reporting: Closing books in a virtual world

Economic relief: The potential business impact of the CARES Act

Enacted on March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) is a relief package designed to alleviate some of the consequences of COVID-19. It earmarks more than $2 trillion in assistance to federal agencies, state and local governments, health care, businesses, and individuals. In this episode of Resilient, three Deloitte leaders explore the details and implications of the largest aid package in US history. They share insights on the CARES Act from a variety of angles, including tax policy provisions, government administration of the program, and small business relief. They also discuss how companies can tap into the aid package now to access some much-needed funding during this uncertain time.

Deloitte leaders in this episode:

  • Shahira Knight, deputy managing principal, Policy & Government Relations (PGR) group, Deloitte Services LLP
  • Kavitha (KP) Prabhakar, Civil Government sector leader, Deloitte Consulting LLP
  • Jonathan Traub, managing principal of Tax Policy group, Washington National Tax practice, Deloitte Tax LLP

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The potential business impact of the CARES Act

Keeping the supply chain flowing

Disruption to the global supply chain and the web of third parties that companies rely on has become a significant business challenge in the COVID-19 crisis. How are organizations getting supplies and achieving the balance of supply and demand in a compromised chain? How well do they know the third, fourth, and even fifth parties their suppliers rely on? And how are they identifying and managing concentrated geographic risks? This episode features a conversation with three Deloitte leaders who’ve spent decades focusing on supply chain dynamics. They discuss how organizations are evaluating their supply chain risk and share pragmatic steps leaders can take now to combat disruption in the near term. They also explore how companies can prepare to move from response to recovery, and position their supply chains and their organizations to emerge from this crisis stronger.

Deloitte leaders in this episode:

  • Adam Mussomeli, principal, Supply Chain & Network Operations lead, Deloitte Consulting LLP
  • Dan Kinsella, partner, Third-Party Risk leader, Deloitte Risk & Financial Advisory LLP
  • Jim Kilpatrick, Global Supply Chain & Network Operations leader, Deloitte Consulting LLP

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Keeping the supply chain flowing

Cash flow management in times of crisis

Many businesses are already feeling the impact of COVID-19 on cash flow. Given the significant slowdown of commerce in nearly every industry, what are the risks posed by the resulting cash crunch? And how can organizations access the funds they need to withstand the crisis and emerge stronger? In this episode of Resilient, three Deloitte leaders who specialize in financial risk management, transformation, and corporate restructuring share insights on the instability created by the demand for cash. They discuss how the situation may shape a new business-as-usual normal in the aftermath of the initial crisis. They also explore the levers finance leaders can pull now—including cash forecasting, cash conservation, and scenario planning—to access capital, preserve value, and eventually thrive in the new paradigm.

Deloitte leaders in this episode:

  • Kirk Blair, partner and national leader, Corporate Restructuring Group, Deloitte Risk & Financial Advisory LLP 
  • Michael Epstein, principal and Global Special Situations leader, Deloitte Risk & Financial Advisory LLP
  • Caroline Leies, managing director, Deloitte Consulting LLP

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Cash flow management in times of crisis

The shift to remote: Workforce transformation in real time

As part of the effort to contain the spread of the coronavirus, companies are temporarily closing office workspaces and asking employees to work from home. This episode explores some of the issues organizations are facing as they newly adopt or rapidly accelerate a remote workforce. Leaders from across Deloitte’s Human Capital, Future of Work, and Cyber practices provide insights on how companies can address a broad set of virtual workforce challenges—from technology oversight and risk management to employee well-being and cultural resilience. They also discuss the long-term implications of this short-term shift and what business as usual might look like for the post-crisis workforce.

Deloitte leaders in this episode:

  • Steven Hatfield, principal and Global Future of Work leader, Deloitte Consulting LLP
  • Erica Volini, principal and Global Human Capital leader, Deloitte Consulting LLP
  • Deb Golden, principal and US Cyber Risk leader, Deloitte Risk & Financial Advisory LLP

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The shift to remote: Workforce transformation in real time

Crisis response and recovery

As the impact of the COVID-19 crisis continues to create disruption, many organizations are realizing that existing preparedness plans may not be adequate in the face of this unprecedented global pandemic. How can businesses adapt their response efforts to potentially mitigate the impact of this crisis and work towards recovery? In this episode, we connect with three Deloitte leaders who specialize in risk and crisis management to discuss the acute response challenges presented by this rapidly changing situation: business continuity, financial liquidity, employee communications, security, and more. They share first-hand insights on how companies can identify and manage risk, and even embrace innovation in this intense and unpredictable environment.

Deloitte leaders in this episode:

  • Chris Ruggeri, Risk Intelligence National Managing principal, Deloitte Advisory
  • Damian Walch, Risk Intelligence and Business Continuity and Resilience managing director, Deloitte Advisory
  • Ashish Patwardhan, Risk Intelligence and Crisis Management managing director, Deloitte & Touche LLP

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Crisis response and recovery

Resilient business response and recovery

In this episode, five Deloitte leaders come together to explore the challenges confronting businesses from multiple angles, sharing lessons learned from various fields including economics, supply chain, and crisis response.

Dr. Danny Bachman: Economic scenarios

Head of US economic forecasting for Deloitte LLP’s Eminence and Strategy functions, Dr. Bachman explores the potential impacts of COVID-19 on businesses from an economic perspective and what it could mean for your business.

Cindy Hook: Lessons from Asia Pacific

CEO for Deloitte Asia-Pacific provides a global perspective on the impact of the pandemic, along with first-hand insights on some of the lessons businesses in Asia have learned so far, and what you can learn from them.

Chris Ruggeri: Crisis response

Deloitte Advisory’s Risk Intelligence leader offers insights from her work with clients on preparedness and response strategies, and discusses how to make decisions in an environment of extraordinary uncertainty.

Robin Jones: Virtual workforce challenges

Deloitte Consulting Human Capital principal taps her deep experience in workforce transformation to address some of the business challenges of moving to and accelerating remote working during this crisis.

Jim Kilpatrick: Global supply chain disruption

Global Supply Chain & Network Operations leader for Deloitte Consulting, Canada, Jim shares his on-the-ground knowledge of how this crisis is affecting the supply chain across different industries. He also discusses pragmatic steps business can take now to mitigate risk across their supply chain and position themselves for a strong rebound.

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Resilient business response and recovery

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Mike Kearney

Mike Kearney

CMO | Deloitte Risk & Financial Advisory

Mike is a Deloitte Risk & Financial Advisory partner and chief marketing officer in Deloitte & Touche LLP. As chief marketing officer, he leads the effort to fulfill and amplify our brand promise—to h... More