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Japanese Services Group
Unique markets and tailored solutions
How are we different?
Deloitte Touche Tohmatsu Limited (DTTL) adopted a global lead client service partner (GLCSP) system to continuously improve the quality of our professional services for global companies.
At Deloitte, the GLCSP holds ultimate responsibility for overall client service. All participating teams are working as one Deloitte under the GLCSP's leadership to deliver one-stop service to global clients.
The global one-stop service structure enables DTTL to resolve issues swiftly and report results to parent companies in a timely fashion.
- GLCSP: Responsible for client satisfaction and improvement of overall service quality, with the aim of exceeding expectations. This individual serves as the key point of contact, establishing strong relationships with management and acting as a coordinator with our member firms in each country to provide high-quality services.
- Regional LCSP: Responsible for client satisfaction and improvement of service quality for a specific region.
- JSG: Supports our service teams in each country by delivering services and communications effectively across diverse cultures, languages, and geographic boundaries.