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Analysis
Global business services trends
How and why talent is evolving
Explore the trends shaping talent across today’s global business services (GBS) landscape—along with five key predictions on how talent management in GBS organizations will evolve in the future.
Talent evolution across global business services
Talent in leading global business services organizations has evolved over the last 2-3 years to focus on value, not just cost; these leading practice GBS organizations are driving cost savings while simultaneously improving services provided to customers. This trend in talent management represents a shift in the purpose of global business services to provide better quality services with low-cost delivery.
GBS talent is changing; here’s why
Talent trends shaping global business services
In Deloitte's 2023 Global Shared Services and Outsourcing Survey, 64% of respondents indicated "talent availability" as a pivotal factor influencing GBS strategy, even outstripping "Inflation and cost pressures." As the global business services landscape evolves with the future of work, CEOs face the challenge of achieving more with less through GBS. We believe the future of GBS is very different to the traditional shared services model prevalent in most organizations—with talent as the cornerstone to meet those higher expectations. We predict that work will continue to change. To keep up with trends, global business services talent will need to evolve to bring in new capabilities.
The path forward
As global business services organizations face the future, they’ll need to gear up and implement strategic measures that align with the dynamic, evolving landscape. To adapt and achieve greater efficiency and effectiveness, organizations will need to focus on four key areas: upskilling and cross-skilling; enhancing talent experience and culture; leverage workforce ecosystems; and strategic workforce planning. Learn more in our full report.
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Principal
Enterprise Services & Location Strategy (ESLS)
Deloitte Consulting LLP
+1 206 716 6113
Senior Manager
Enterprise Services & Location Strategy (ESLS)
Deloitte Consulting LLP
+1 347 714 3000
Senior Manager
Developer Experience Strategy &
GTM Leader
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Global business services trends
How and why talent is evolving
