Financial institution transforms its customer-facing capabilities

Commerzbank stands for fairness and competence. The promise they make to their customers is that they are always at their side. But just imagine. Up until now, their process meant including many different people who had a say in almost any credit approval with forms and applications sent back and forth, often on paper through Commerzbank's internal mail. No matter what the sum was, that took a couple weeks before the customer had certainty. It was clear they had to act.

Commerzbank approached Deloitte as a long-term partner who knows the bank and its systems in detail. With a request to design the solution that would not only speed up processes for mortgages and other kinds of credit approvals, but also help the bank optimize existing processes and set up and test new solutions more easily and quickly going forward.

As a result, we improved the credit approval process, and now have a tried and tested way of setting up new projects quickly, developing MVPs in a targeted manner, and incorporating them into the overall processes. The success of this project was very important for Commerzbank because it works as a key element to help transform their capabilities and deliver on their vision, meeting the needs of their customers quickly, safely, and reliably today and tomorrow.