Commerzbank stands for fairness and competence. The promise they make to their customers is that they are always at their side. But just imagine. Up until now, their process meant including many different people who had a say in almost any credit approval with forms and applications sent back and forth, often on paper through Commerzbank's internal mail. No matter what the sum was, that took a couple weeks before the customer had certainty. It was clear they had to act.
Commerzbank approached Deloitte as a long-term partner who knows the bank and its systems in detail. With a request to design the solution that would not only speed up processes for mortgages and other kinds of credit approvals, but also help the bank optimize existing processes and set up and test new solutions more easily and quickly going forward.