Operations

Billing accuracy is critical to optimizing your Accounts Receivable function. Levers such as automation, on-time invoice generation and reporting, streamlined order management, and AI-assisted billing / credit fraud identification can improve accuracy.

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Techniques such as robotics process automation (RPA), cognitive engagement, and cognitive insights can be applied across the HR value chain. These support use cases such as payroll data entry, HR policy and general inquiry handling, talent analytics, talent acquisition, and benefits administration.

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On-time fulfillment directly correlates to high customer satisfaction and revenue. Global inventory visibility via a control tower (both for direct and 3rd-party sellers), complemented by simple order fulfillment processes (e.g., “One Click”), foundational MDM infrastructure, and an effective order-to-cash mechanism to ensure that supply chain receives the “perfect order” can improve fulfillment accuracy.

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The number of GLs is a leading indicator of duplicative or unnecessary operations. Dramatically reducing the number of GLs requires simplifying, consolidating, and rationalizing key Finance and Legal processes such as financial reporting, legal entities, and invoice management.

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