HC Trends


Human Capital Trends 2020: A financial services perspective

Exploring digital and HR trends for the future of the industry

How can organizations remain distinctly human in a technology-driven world? This year’s Global Human Capital Trends report calls upon organizations to embrace three attributes—purpose, potential, and perspective—that characterize what it means to fuse people and technology to perform as a social enterprise at work. Explore the implications of financial services digital and HR trends on the future of the industry.

Human Capital Trends in financial services and the social enterprise

The social enterprise is so impactful today, as it links together emerging technology with human interaction. In an uncertain environment, it is critical for financial services (FS) organizations to approach business strategy with the mindset of a social enterprise: one that combines revenue growth and profitmaking with the goal of respecting its employees and the environment and driving toward a social purpose.

2020 Deloitte Global Human Capital Trends

Three bold moves drive HR trends in financial services for the future

In order to harness financial services digital trends and the connection of humans and technology, financial services organizations should start by considering three bold moves in these key areas:

  • Purpose: Belonging Amid Individuality
    How can FS organizations design their culture, work, and workforce to get the most out of their people?
  • Potential: Security Through Reinvention
    How can FS organizations leverage AI, knowledge management and other learning tools to build workforce resilience and increase their workforce’s potential for long term success?
  • Perspective: Boldness Into Uncertainty
    How can FS organizations embrace a future-thinking perspective, anchored in data and human-focused principles, to navigate the future of work?

Bridging the readiness gap in financial services

Financial services organizations have strategized, brainstormed, and implemented tactics around purpose, potential, and perspective, but the FS survey results reinforce that there is a gap in readiness to address these trends for most organizations. Download the report to develop a deeper understanding of the readiness gap on these important trends.

Explore the 2020 Human Capital Trends in financial services

Get in touch

Margie Painter
HC FSI Leader
Eddie Barrett
B&CM HC Leader
Matt Kraus
Insurance HC Leader
Linda Quaranto
IMRE HC Leader

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