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Next-Generation IT Operations Management

OperateEdge™ is Deloitte’s platform that integrates system infrastructure, ITSM tools, and other DevSecOps tools and leverages the power of artificial intelligence and machine learning technologies to bring a comprehensive approach to government IT operations management.

Government IT operations transformation

Government leaders are looking to transform their organizations to more nimble and innovative teams who can make proactive, data-driven decisions to manage their IT operations. OperateEdge™ provides IT operations management tools and uses artificial intelligence and machine learning to achieve deeper operational insight and automation, help transform government front- and back-office operations, and drive greater business outcomes.

Built on Deloitte’s OperateEdge™ artificial intelligence and machine learning (AI/ML) engine and leading IT practices, this adaptive solution applies machine learning capabilities to analyze large volumes of operational data across multiple DevSecOps and monitoring tools. OperateEdge™ utilizes AI/ML technologies to bring a comprehensive and distinctive approach to:

  • Transition and project management activities
  • Status reporting and dashboarding
  • Application maintenance and enhancements
  • IT service delivery
  • IT infrastructure operations

OperateEdge™ powered by ServiceNow®

OperateEdge™ powered by ServiceNow® fuses the AI/ML and integration capabilities of OperateEdge™, with the IT service and operations management strengths of the Now Platform®. OperateEdge™ powered by ServiceNow® works with new and existing ServiceNow deployments, empowering even the largest and most complex government organizations with proactive, real-time, and persona-based insights into all of their IT service delivery efforts.

Download the white paper to learn more.

The Deloitte difference

Deloitte’s OperateEdge™ platform brings powerful capabilities to enterprise IT operations management for government agencies looking to unlock the full potential of enterprise IT tool and technology investments. We break down traditional domain silos and provide AI/ML-driven insights to improve transparency, reduce risk, increase efficiency, and lower costs.

Combined with Deloitte’s world-class practitioners, government and public services experience, and industry-leading methodologies, OperateEdge™ can help government agencies not only “keep the lights on,” but also effectively manage IT operations while freeing up time to focus on mission and citizen needs.

Get in touch

Sam Kapreilian

Sam Kapreilian

Principal | Deloitte Consulting LLP

Sam is a principal in Deloitte Consulting and serves as Deloitte’s senior relationship leader with NASA. He also has responsibility for Deloitte’s managed services marketplace across government and pu... More

Divya Nidhi

Divya Nidhi

Managing Director

Divya is a managing director with Deloitte’s Government and Public Services (GPS) practice and serves as the GPS Operate Delivery Standardization leader. He also leads Delivery Innovation and Delivery... More

Punit Lochan

Punit Lochan

Managing Director | Deloitte Consulting LLP

Punit is a managing director in Deloitte Consulting LLP, within the Government and Public Services Customer and Marketing offering portfolio practice. He brings over 23 years of enriching experience i... More

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