State of Texas: Department of Information Resources Contract DIR-TSO-4031

Deliverables-Based IT Services (DBITS) contract

Deloitte Consulting is dedicated to providing outstanding professional services to state and local government and higher education organizations in the State of Texas. Our more than 40-year commitment to serving Texas has given us the opportunity to understand the underlying business processes and challenges encountered when serving your constituents.

DBITS contract specifics

Deloitte is pleased to be able to provide services to state and local government agencies and institutions of higher education under the Department of Information Resources (DIR) Deliverables-Based IT Services contract (DBITS). This contract vehicle benefits users by eliminating the request-for-proposal requirement and accelerating service delivery via this fully competed contract mechanism. The process helps your organization save time and money allowing for Deloitte to contract directly eligible entities, including Texas state agencies, public institutions of higher education, public school districts, or other local government entities.

From our six offices located throughout Texas, Deloitte’s Public Sector professionals are well-positioned to help facilitate collaboration and effective communication with our clients.

Please refer to the DIR Cooperative Contracts Program page for an overview and below to find additional information about the Deloitte services offered through the program and how to obtain quotes, place a purchase order, and warranty information.

For a full catalogue of services offered under DBITS, please follow Deliverables-Based IT Services.

Contract specifics

Contractor: Deloitte Consulting LLP
Contract numberDIR-TSO-4031
Vendor ID: 1061454513400 

Deloitte DBITS Services offered

Application maintenance and support
Application maintenance and support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining, and enhancing legacy systems. Application maintenance and support also applies to applications running in a production environment.

Examples of included services: research, analysis, design, programming, testing, documenting, and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed; and participation in disaster recovery testing, planning, and documentation.

Project management
Project management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in Table 3-45 of the PMBOK® Guide, third edition or most recent.

Examples of included services: Utilizing the customer’s tools and processes, using off-the-shelf tools or using vendor’s own proprietary tools, and processes to manage a project.

Technology migration/upgrade
Technology migration/upgrade may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades, or when upgrading existing technology. Technology transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology upgrade/migration may also include providing website content accessibility compliance.

Examples of included services: assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and business case development for justification of an initiative. Also included are: technology transformations, which may include, appropriate return on investment (ROI), benchmarks, and milestones. The following activities may also be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services, and training support.

Information technology assessments and planning
IT assessments and planning may include IT effectiveness, maturity, governance, project management, and architecture. Strategic planning activities may include development of mission statement, visioning and goals, objectives, and strategy. Tactical planning may require that actionable plans and roadmaps be provided.

Examples of included services: IT assessments, including enterprise architecture; staff knowledge, skills and abilities (KSAs) assessments; and strategic and tactical planning.

Application development
Application development is the development of new applications which may be mainframe, server, network-based, web-based, or a combination. The requirements for new applications may require interfaces to existing applications.

Examples of included services: researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production; or any changes needed, and participation in disaster recovery planning and documentation.

Information technology procurement assistance
Information technology procurement assistance services may include assistance in IT statement of work (SOW) and/or request for offer (RFO) development. Procurement assistance activities may include requirements gathering, scoring criteria development, and evaluation criteria development.

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Team work

How to place an order

The process
The value of any one SOW may not exceed $5 million for state agencies or $10 million for non-state agency DIR customers. In order to be awarded a purchase order hereunder, vendor(s) must respond, in writing, to a SOW for services as issued by customers (state agencies, government entity), consistent with the terms and conditions of the DIR DBITS contract. Vendor(s) shall only respond to SOWs for technology categories which vendor(s) have been awarded in the DIR DBITS contract.

The following is a step-by-step process for executing a procurement from the DIR DBITS contract:

  • Customer creates an SOW for release to vendor(s). The SOW must be completed, signed by an authorized representative of customer, and must be in the form contained in appendix C.
  • Customer releases SOW to one or more approved DBITS vendor(s) of their choice in the selected category. Response timeline is at the customers discretion.
  • Customer evaluates response(s) and selects a vendor.
  • Customer issues a purchase order. Vendor understands that no work under any SOW issued by customer shall commence until receipt of purchase order.

Some additional notes on the delivery and negotiation process:

  • Service provided under this contract shall be based on the statement of work form set forth in appendix C.
  • Customers may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the DIR DBITS contract. Vendor shall perform its work in compliance with the DIR DBITS contract and the agreed upon statement of work with customer.
  • Customers purchasing services under the DIR DBITS contract shall negotiate pricing directly with the vendor in accordance with the customer's statement of work.
  • Any warranty regarding services will align to the DIR DBITS contract and any additional terms negotiated under the customer’s statement of work.
  • Refer to SOW process for more information on submitting an SOW.

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Contact information

For quotes, purchase orders, and warranty information, contact:

Kindra Allen
Managing Director
Deloitte Services LP
500 West 2nd Street, Suite 1600
Austin, TX 78701
Phone: +1 512 226 4233

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