Tech Trends 2021: A government perspective

Peering through the lens of government

The technologies that enhance our organizations and our lives are more powerful—and more essential—than ever before. Forward-thinking organizations, including governments, understand the technological forces that surround them and look for ways to harness them for the benefit of customers and citizens alike.

Key technology trends for 2021

Below we provide a government-specific take on Deloitte’s Tech Trends 2021 report, spotlighting the accelerating technology trends most likely to cause disruption over the next 18 to 24 months. We explore which trends may be most relevant for governments and how ready governments are to take advantage of them.

From the rise of strategy and technology becoming inseparable, to the rapidly disappearing boundary between the physical and virtual worlds, the trends we explore could have profound implications for business, government, and society in the months and years ahead.

Client spotlight: Internal Revenue Service (IRS)

Organizations like the IRS are rethinking cultural norms, organizational structures, and governance mechanisms to leverage AI resources more efficiently. Scaling AI across the agency means taking a different approach to creating and managing machine learning models, getting needed skills and talent, and establishing accountability.

Client spotlight: National Oceanic and Atmospheric Administration (NOAA)

To improve the efficiency and coordination of AI development and use across the agency, NOAA developed a bold strategy focused on consolidating AI and machine learning activity within a single virtual AI center. This allows researchers in line offices to share best practices and helps eliminate redundant development efforts.

Relevance and readiness scale:

We looked at each trend and assigned a value from one (low) and five (high) based on the trend's relevance and readiness of government adoption.

  • Relevance: How impactful would it be if the government adopted the trend?
  • Readiness: How ready is the government to adopt the trend?

Discover more about the report on Deloitte Insights

As with each edition of our annual Tech Trends report, this is part of an ongoing discussion in an ever-evolving field. Our goal is to provide you with pointers to better engage with constituents, make informed decisions, and do more with less. We hope these ideas will help inform and guide your thinking as you explore opportunities to innovate and improve.

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