Specialist Leader | Technology
925 Fourth Avenue
Jennifer is a customer experience veteran at Deloitte Consulting LLP, and has spent the past 10 years pioneering new approaches to surface insights to enable Fortune 500 brands to evolve their customer and employee experience. Prior to joining Deloitte Digital, Jennifer built a digital research practice at Banyan Branch, which innovated on the use of social media to transform the ways brands connect with their customers and employees. Jennifer is a passionate research leader driven to help clients rethink how they can leverage digital data and insights to transform their organization.
Great customer care starts with social listening