The last few tumultuous years have fundamentally changed the world, and no industry has been more affected than travel and tourism. Concerns about security, global conflicts, health, travel restrictions, shifting weather patterns— and now a global pandemic– have altered the way people think about business and vacation travel. Transportation, hospitality, and service (THS) companies seeking growth also need to respond to the challenges of an increasingly multi-channel environment, where the options are many, customer loyalty is at a premium, and managing a talent pool that ensures superior customer engagement and personalized experience remains a key focus.
At Deloitte, our team of THS professionals brings extensive experience in helping hotels and resorts, tour operators and travel agents, sports organizations, betting and gaming, health and fitness, cruise lines, airlines, and restaurants/licensed retail to thrive. The diverse and expanding range of travel and hospitality companies that move people and goods around the world and create memorable experiences generally share a core set of challenges. Our THS practice provides insights to help meet the most complex of these, such as driving digital and technological innovation, attaining operational excellence, and elevating the customer experience.
Deloitte offers a comprehensive range of services, including assistance with branding, operational excellence, asset ownership and development, customer experience strategy, M&A services, and technology modernization.
• Digital and technology innovation: Digital transformation that increases the focus on customers and drives operational efficiencies, and technology modernization programs ranging from customer relationship management (CRM) systems and supply chain planning to full-scope enterprise solutions.
• Information insight: Analytics programs that unlock the power of free-flowing data and deliver valuable insights into the unspoken wants and needs of travel and hospitality consumers.
• Business strategy development and execution: Strategic scenario-modelling and growth plans that help THS-sector organizations reach new customers and markets, develop new channels, launch new products and services, reimagine their business, and transform their operations.
• Cost optimization: Save-to-grow plans that help leaders identify where and how they can fund the investments required to sustain, grow, and scale.
• Organizational transformation: Return-to and future-of-workplace programs that facilitate change management mandates and help develop new operating models that engage the workforce efficiently and effectively to serve business objectives.
• Mergers and acquisitions: Highly customized strategies to bring organizations together through mergers and acquisitions and divestiture advisory services.
• Security and fraud protection: Effective controls for an organization’s most sensitive assets, protecting from and responding to cyber threats.
We have served the largest Canadian and global THS organizations, working alongside our clients to help them embrace and advance their digital capabilities, maximize their efficiency, and accelerate their growth.
