Case studies
Leading the “Salesforce on Alibaba Cloud”: Implementing Migration for Multinational Medical Equipment Enterprise
Ecosystems & Alliances│ Client Success stories
Publish date: 15 July 2024
Salesforce officially landed on Alibaba Cloud at the end of 2023, collaborating to provide clients with localized CRM services. Deloitte China, as an alliance partner of Salesforce and Alibaba Cloud, has designed a unique automated migration tool for Salesforce on Alibaba Cloud, and also provided comprehensive consulting services for multinational enterprises in compliance and localized operations in China, empowering sustainable business growth with China's digital power.
Leading the “Salesforce on Alibaba Cloud”: Implementing Migration for Multinational Medical Equipment Enterprise
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About client
The client, a globally renowned medical equipment R&D and manufacturing enterprise, has used the Salesforce system worldwide for 12 years. Operating in the Chinese market for almost 30 years, client has a complete development system covering research, design, manufacturing, marketing, and customer service. Looking to migrate to Alibaba Cloud, the client aims to enhance system functionality and better adapt to the digital trends in the Chinese market.
Requirements
Compliance management |
By migrating the Salesforce system to the Alibaba Cloud platform, achieving local storage and transmission of sensitive information, and strictly complying with regulatory management requirements. |
Business support |
Aligning with Chinese market trends, incorporating third-party marketing channels for a localized business experience, offering comprehensive assistance from sales interactions to order completion for Sales Cloud, Service Cloud, Community Cloud, and mobile solutions. |
Scenarios expansion |
Based on the product strategy of Salesforce China, expand the business model and application scenarios. |
Comprehensive localized operation services
Deloitte China is deeply involved in the "Salesforce on Alibaba Cloud" landing plan, and the three parties work together to create a joint solution for the Chinese CRM ecosystem, covering the entire process of data compliance consulting and evaluation, localized IT strategy consulting, landing execution, migration, and localized operation.
Deloitte China's "Salesforce on Alibaba Cloud" migration tool
Deloitte China's automated migration tool, designed to assist clients efficiently achieve secure migration of overseas environments, has been first deployed in domestic projects.
- High cost-effective products mean services
- Flexible and friendly support for data and metadata migration
- Specially designed for localizing Salesforce platform requirements in China
Salesforce on Alibaba Cloud - Migration Implementation Results
As a trusted alliance partner of Salesforce and Alibaba Cloud, Deloitte China resolved complex functional requirements for client within tight project timelines, laying a solid foundation for their further development in the Chinese market. The client is not only one of the first in the country to implement "Salesforce on Alibaba Cloud," but also the first medical device enterprise to complete the migration.
1. System Performance Improvement
- After landing on Alibaba Cloud, users can quickly access Salesforce within the country, reducing waiting time.
- The data exchange between systems is faster and more efficient, improving work efficiency.
2. System security compliance
- No need to encrypt/decrypt user data in Salesforce, resulting in a cleaner page devoid of sensitive information and offering a more user-friendly experience.
- Data storage, transmission, and processing are all within the country to meet regulatory compliance.
3. Strong system scalability
- By utilizing Salesforce's CXG localized extension component designed for China, we integrate customers into the Chinese digital ecosystem, connect with domestic e-commerce, social media, and application platforms, creating a digital that adapts to the Chinese market.
Deloitte × Salesforce
Deloitte China has leading Salesforce implementation team, with over a hundred large-scale Salesforce implementation projects in China. Leveraging Salesforce's advantages in sales, service, business, and marketing, Deloitte China is committed to assist multinational enterprises adapt to changes in the Chinese market, build comprehensive CRM systems, assist enterprises achieve high-quality and sustainable business growth in the Chinese market.
Please contact Deloitte：
Frank Yu Chang Zhao
Deloitte China Salesforce Alliance Leader
franyu@deloitte.com.cn
If you have any questions, please contact: cnalliance@deloitte.com.cn