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Discover the keys to a successful technology implementation

Implementing smart: A Deloitte and Forbes Insights survey

Our technology adoption survey, completed in partnership with Forbes Insights, tapped more than 500 senior executives across industries to determine what differentiates successful technology implementations from those that are less effective.

Preparing your organization for successful technology implementation

Implementing smart: The survey overview

This survey was conducted to help identify the challenges and benefits of emerging technology implementations. It also helped to distinguish characteristics of implementation "masters" and the practices they use to successfully implement new technologies. The following are quick statistics as related to the survey respondents:

  • Input was gathered from more than 500 senior leaders with experiences with recent technology adoptions.
  • 21 percent of respondents were project executive sponsors, 18 percent project technology leads, 29 percent business process owners, and 32 percent overall project leaders and managers. Respondents from the Americas made up 40 percent of the totals; Europe, Middle East, and Africa contributed 33 percent; and Asia-Pacific 27 percent.
  • Respondents represented a broad cross-section of industries, including Financial Services; Technology, Media, and Telecommunications; Manufacturing; Energy; Health and Life Sciences; Public Sector; Real Estate; and other. The top three cross sections of industry included 25 percent technology, media, and telecommunications, 18 percent manufacturing; and 15 percent financial services.
  • Companies with $10B in revenue represented approximately 47 percent of the sample.
  • The technology solutions implemented by respondents included SAP, Oracle, Workday, Salesforce, and Custom Applications.

Implementation Masters Podcast Series

Episode 1: Managing scope creep for successful implementations

In the Implementations Masters podcast series, we interview implementation masters who share their experience and insight on challenging technology implementations and share their best practices. In our first episode, Tara Hall, a Deloitte Principal, and Todd Hauschildt, a former CIO at Veritas, discuss managing scope creep to achieve successful implementations.

Implementation Masters Podcast Series

Take a deeper dive

Explore our Implementing Smart posts on the Capital H blog


Navigate the human factors of the digital journey

Learn about our Digital Enablement Services

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