Why choose IRENA?

No borders. No time zones. No long-term investment needed. IRENA is quickly scalable and applicable across a range of industries and businesses. Available 24/7 from anywhere. Custom Conversational AI scripts and custom language choices result in a custom experience

Key Benefits

IRENA is a modular, cloud-based Intelligent Virtual Contact Center platform that is built on the best available technologies, with Deloitte augmenting the integration and available languages across the systems. IRENA is highly flexible, scalable, quick to implement and follows the pay-as-you-go pricing model.

Implementation

Deloitte implements its Intelligent Contact Center solutions by creating a new system from scratch, or by upscaling the existing call centers that companies currently use. We have three main systems – a Virtual Call Center, Voicebot/Chatbot Assistance and Case Management System that can be implemented individually or as a whole solution, including technology development, agent onboarding, and call script implementation. After the initial pilot, we modify and enhance the platform, then hand it over to you and remain available to assist.

Real-life scenarios covered by IRENA

IRENA is a technological solution for on-demand communications. It is ready to answer questions automatically, speed-up the introduction and provide immediate assistance. No matter what kind of daily situation or crisis you are facing.