In a world of constant disruption, is consistent, sustained performance improvement even possible? We believe it is—and to get there, we suggest a path based on frontline workgroups adopting business practices—focused on new value creation—that aim to help both workers and companies get better, faster.

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Interactive: Explore the nine practices

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true Moving from best to better and better Business practice redesign is an untapped opportunity

false Beyond process: How to get better, faster when “exceptions” are the rule

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Frame a powerful question: The right questions can help focus on the learning opportunity—and can provoke and inspire others to change the game.

Seek new contexts: Expand your exposure to a range of contexts to discover promising new approaches

Cultivate friction: Using conflict and disagreements to generate new insights

Prioritize performance trajectory: Track trajectory of the metrics that matter and make trade-offs to accelerate performance improvement

Bias toward action: Move from discussion to action as quickly as possible

Commit to a shared outcome: Focus on the outcome that matters most to foster passion and amplify your actions

Reflect more to learn faster: No matter how fast things are moving, take the time to reflect on your experiences, supporting even faster movement

Ways to make friction as productive as possible: Eliminate unproductive friction

Maximize potential for friction: The need for diverse mind-sets, preferences, and perspectives

Joint Special Operations Task Force: Adopting new approaches to fight an unconventional enemy

League of Legends: Team SoloMid: Using metrics to guide rigorous experimentation

Red Cross Regional Disaster Unit: Using the ecosystem to help more people in need

sparks & honey Culture briefing group: Embracing a diverse world to sense and make sense of cultural signals

Southwest Airlines Field Techs: Fixing the problems no one else can to keep an airline flying high

GE FirstBuild: Building community with the crowd to speed innovation

Royal Caribbean Cruises Newbuilding & Innovation: Designing and building new possibilities

Southwest Airlines Baker Group: Making actions transparent to reduce disruption and delay

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