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Why I am not receiving e-mails from Deloitte?

Add to whitelist

We are making every effort to make sure that the e-mail information you have ordered reaches the intended addressee. Below please find a description of the most frequent problems linked with receiving e-mail information from Deloitte.

Check if the e-mail is not blocked as SPAM

We send e-mails only if we have your consent for the transfer together with the scope of information to be transferred, but in some cases e-mails from Deloitte are erroneously classified as SPAM. It is the most common reason for non-delivery of (ordered bulletins, one-time passports required for registration) Deloitte e-mails. Such e-mails can be classified as SPAM either at the level of the mail server or at the level of the electronic mail.

  1. Check whether the message from sender: Deloitte Polska has not been moved to the SPAM folder of your electronic mail. If so, it is recommended that you add the addresses:
    - rejestracja@rejestracja.deloitte.onyx.pl
    - noreply@mailer.deloitte.pl
    - noreply@ssl.deloitte.pl
    to the list of safe senders (depending on the application it may be called: "white list", "safe senders", etc.) Below is a sample description of how to make this change in MS Outlook.
  2. Check if the e-mail is not blocked by your mail server. Request your postmaster (as a rule it is a person from the IT department of your company) to add:
    - rejestracja@rejestracja.deloitte.onyx.pl
    - noreply@mailer.deloitte.pl
    - noreply@ssl.deloitte.pl

    as well as IP address: 83.238.107.157 to the safe sender list.

Check if your name has been included in the subscription list

Another reason for non-delivery is lack of the relevant e-mail address in the subscription list (it is possible that our resources have mistakenly classified it as incorrect or non-existent). You can check the status, change or delete your subscription at the address: www.deloitte.com/pl/subscribe.

Adding a safe user to MS Outlook 2003/2007 list

This is how you can add addresses to the safe sender list. If you use a different e-mail service, please check the help tab or user documentation:

1. In Tools menu click Options.
2. In Preferences under Mail click Junk E-mail.
3. Click Safe Senders List.
4. Click Add.
5. Enter: rejestracja@rejestracja.deloitte.onyx.pl and noreply@mailer.deloitte.pl and noreply@ssl.deloitte.pl click OK.

Should you have any other problems, please contact us.

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