“Trust is a commitment. Trust is a non-negotiable.”
– Jason Girzadas, CEO, Deloitte US
When trust is working perfectly, no one talks about it. But without a clear definition—and a framework for measuring it—businesses can’t actively manage trust. In episode two, leaders define trust across a range of human values. While applying trust to each industry will vary, at Deloitte, we’ve worked with a wide spectrum of clients to make trust actionable.
If trust is so important, why aren’t more companies being proactive?
94%
of global boards believe building trust is important to the organization’s performance1
Only 19%
of professions have a C‑suite‑level leader to manage efforts2
<10%
have a chief trust officer2
1 Deloitte, The Chemistry of Trust, 2019.
2 Deloitte, Quantifying Customer Trust Webcast Poll, Sept. 2022.
Define trust for your organization
We’re helping our clients define and put trust into action in novel ways. Let’s have a conversation about deliberately infusing trust into your organization to yield value, protect assets, and drive success.
Trust charter
Align the enterprise to your vision and values, based on what matters most to your organization and your industry.
Trust assessment
Understand how trust is earned with your customers, team, and stakeholders, and benchmark it relative to your industry.
Trust office
Establish the required capabilities and organizational design to support a Trust Office or Trust & Safety function.
Trusted leadership lab
Develop competencies to foster trusted relationships.
Trust center
Establish the necessary capabilities, organizational design, and digital enablement of your trust program.
Digital trust
Help strengthen privacy and regulatory compliance.
Digital and trust forensics
Uncover and investigate fraud.
Trusted AI governance
Establish an enterprise-wide AI governance program, calibrate AI implementation risks, evaluate models, comply with regulations, and provide transparency.
Can you measure trust within your organization?
Explore how to manage this intangible—yet increasingly critical—key performance indicator.
Learn moreJason Girzadas, CEO, Deloitte US
Trust is a non-negotiable for business. What does that mean at Deloitte?
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