“If you try to hide from what happened, you ultimately can’t gain it back.”
– Lara Abrash, Chair, Deloitte US
When an enterprise loses the trust of its shareholders, consumers, or team, it always comes as a shock. But in the aftermath, the factors that led to that loss can become clear—with deliberate focus. If leaders are transparent, the gaps in trust can be addressed.
Those trust gaps can show up virtually anywhere—in data privacy, compliance, audit, and supply chain, to name just a few. Watch episode 4, and explore the content below to understand how leaders can build a stronger and more resilient organization.
What are the consequences of a loss of trust?
26-74%
fall behind in value compared to peers when affected by a trust event1
>30%
have decreased value compared to peers when affected by a trust event1
20-56%
have a market cap hit when affected by trust incidents1,2
1 Four Factors of Trust, 2022.
2 Deloitte, The Chemistry of Trust, 2019.
How your organization can prevent a loss of trust
We’re helping our clients get out in front of trust vulnerabilities. Let us help you explore preemptive actions you can take to deliberately infuse trust into your organization to protect assets and your people.
Trust charter
Align the enterprise to your vision and values, based on what matters most to your organization and your industry.
Trust assessment
Understand how trust is earned with your customers, team, and stakeholders, and benchmark it relative to your industry.
Trust office
Establish the required capabilities and organizational design to support a Trust Office or Trust & Safety function.
Trusted leadership lab
Develop competencies to foster trusted relationships.
Trust center
Establish the necessary capabilities, organizational design, and digital enablement of your trust program.
Digital trust
Help strengthen privacy and regulatory compliance.
Digital and trust forensics
Uncover and investigate fraud.
Trusted AI governance
Establish an enterprise-wide AI governance program, calibrate AI implementation risks, evaluate models, comply with regulations, and provide transparency.
AI model bias can damage trust more than you may know. But it can be repaired.
AI bias is beginning to influence multiple decisions across the enterprise, eroding trust. How can you protect yourself and your organization from the damage?
Learn moreAdmiral Mike Rogers, US Navy (Retired), Former Director, NSA
When combat provokes a loss of trust, can you win it back? What does that teach us about trust within our teams?
Watch nowLet’s connect