Virtual Health has been saved
Furthering consumer-centric health care transformation
Virtual health encompasses “at-a-distance” interactions to further the care, health, and well-being of customers in a connected, coordinated manner—all while continuing the evolution of more humanized health care. Through the ability to share data, drive content, and create personalized interactions remotely, virtual health offers convenient, high-quality access that enhances provider-patient interactions and meets consumer health care expectations.
Why should health care organizations invest in virtual health capabilities?
To keep up with a dynamic health care landscape
Anticipated physician shortages, continued growth and adoption of digital technologies, an evolving regulatory landscape, and increasing consumer demands are all expected to transform the industry.
To meet changing consumer expectations
Deloitte’s Consumer Priorities in Health Care Survey challenged consumers to prioritize interactions that were most important to them for an optimal health care experience. Respondents identified four key interactions they highly value:
● To be known and understood in order to get a personalized health care experience
● Affordable care with no billing surprises
● Access to care when, where, and how best it suits them
● Tools to help manage their care
To address evolving clinician needs
The ability to offer virtual health solutions can be a competitive advantage for physicians. Physicians consider chronic condition management the most promising use for virtual health technologies with the potential to help retain and grow their patient panel. Physicians who deliver high-quality, patient-centered care will likely be in higher demand by patients as interest in virtual health solutions only continues to grow.
How virtual health is transforming the industry
Traditionally, health plans and the health care ecosystem have considered virtual health a substitutive channel for care delivery. To succeed in our new reality, however, organizations will need to position virtual health as an integral channel for managing care and driving a reduction in the total cost of care.
Virtual health insights and perspectives
With patients increasingly at the center of health care’s ecosystem, businesses must be equipped to empower and support patients to own their care. Pivoting to virtual health is essential to expanding access to care, increasing patient engagement, and improving clinical outcomes. ConvergeHEALTH™ delivers products and services that define strategies and build capabilities that are patient-centric.