2022 Shared Services and Outsourcing Executive Forum

Access presentations from the 2022 Forum

• A Brand New Way to Think about the Center Office (Plenary)
• AI for the Colleague and Customer Experience (Breakout)
• Expanding Automation Capabilities to Thrive in a New Normal (Breakout)
• Managing Data and a Single Source of Truth (Breakout)
• Post-Merger Integration: How to Unlock the Power of Shared Services (Breakout)
• Supply Chain and Global Business Services: Leveraging Hybrid Delivery Models (Breakout)
• Automation Democratization (Lab)
  

Grow. Transform. Repeat.

Humans are accustomed to dealing with cycles, whether in nature, business, or economics. For GBS and shared services organizations it's no different, because when it comes to transformation, you're never quite finished. Why? There is always more room to grow…faster, stronger, deeper, whether that’s around services delivered, value provided, or innovation enabled.

At the invitation-only 10th annual Shared Services and Outsourcing Executive Forum, senior executives will come together to share their global business services (GBS) and shared services journeys and network with peers, learn strategies from those on the front lines of developing leading-edge service delivery models, and gain actionable insights into transformational growth opportunities.