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Revolutionizing enterprise service delivery
New shared services models are boosting efficiency and agility
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Thriving in the new normal
The days when a CFO’s job was mainly about providing day-to-day financial support are long gone. Finance chiefs for years have been leading transformations that touch nearly all parts of the business. So what’s different today? A lot.
The dual health and economic crises triggered by the COVID-19 pandemic have upended long-held orthodoxies about the nature of work while amplifying the CFO’s role as chief transformation officer. After the outbreak hit, lockdowns forced countless employees to do their jobs from home; supplier networks needed to be reshuffled across regions to ensure business continuity; finance teams had to close the books and file 10-Q reports remotely. The list goes on.
Embracing the change ahead
It’s time to reimagine enterprise service delivery. Disruptive events, market trends, and digital advancements are forcing businesses to adapt to change—rapidly and repeatedly. New service delivery models can help organizations leverage cross-functional resources, drive innovation, and boost resiliency so they’re prepared for whatever the future may bring.
Cost savings remain a huge driver for shifting service delivery models, but other opportunities are equally compelling. Is your company ready to seize them?
Explore other Crunch time reports and case studies
Explore other reports and guides in our Finance in a Digital WorldTM Crunch time series, and read case studies about digital transformation in the finance function.
Get in touch
Aprajita Rathore
Principal | Enterprise Services Transformation
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