Please enable JavaScript to view the site.

Viewing offline content

Limited functionality available

Dismiss

Services
What's New
Industries
What's New
Insights
What's New
Careers
What's New
- Students
  Your success is our focus. From internships to on-the-job training, there’s plenty of room for your career to grow for years to come. Apply today and join us. We can impact the world—together.
- Deloitte's Talent Network
  Inspiring connections. Impactful work. All here. All waiting to be discovered by you. When you join our Talent Network, you're connecting to career resources that provide insights into working at Deloitte and potential job opportunities. Let's get started.
US-EN Location: United States-English
Contact us

US-EN Location: United States-English
Contact us

Global Business Services & Operating Model Transformation

To drive sustainable value across the enterprise, start at the core: Your operating model. The future of global business services, shared services, and outsourcing lies in the ability to enable companies to transform customer and employee experiences with predictive insights at unparalleled speed.

All
Solutions
People

Analysis

2023 Global Shared Services and Outsourcing Survey

How are global business services organizations addressing today’s business challenges? See what leaders had to say.

Perspectives

The Build-Operate-Transform-Transfer (BOTT) model

Accelerating global shared services delivery

Discover how an innovative approach to global shared services delivery can help businesses unlock sustainable transformation and scaling

Global shared services delivery with the BOTT model: Key considerations.

11 Oct.

Dbriefs

Trends (re)shaping shared services and outsourcing delivery models

Wed. | 11 Oct. 2023 | 2:00 p.m. ET

October 11, 2023 | Explore 6 key themes and trends such as hyperdigitization and sustainability in our 2023 #GlobalSharedServices & Outsourcing Survey at 2 p.m. ET.

Analysis

Global outsourcing survey 2024

Multidimensional sourcing: Orchestrating the extended workforce ecosystem

Deloitte surveyed more than 500 business and technology leaders, including more than 150 C-suite executives, from across a variety of industries worldwide to get a pulse of the outsourcing industry and its role in addressing the challenges in outsourcing.

Let’s make this work.

To view this video, change your targeting/advertising cookie settings.

Deloitte Insights

Welcome to the center office

Shifting from a “back-office” to a “center-office” model can enable adaptable and resilient enterprises of the future.

Perspectives

Shift the risk of outsourcing: Build-Operate-Transform-Transfer (BOTT)

Scale up or down with the build-operate-transform-transfer model—a risk-shifting alternative to traditional outsourcing.

Perspectives

The gig economy and future of shared services and GBS delivery models

The alternative, on-demand workforce of gig workers, freelancers, and crowd workers presents GBS and shared services organizations with new opportunities.

Perspectives

Revolutionizing enterprise service delivery

New shared services models are boosting efficiency and agility

New enterprise service delivery models can help organizations leverage cross-functional resources, drive innovation, and stay resilient in the face of disruption.

Perspectives

Impact of COVID-19 on shared services and GBS

Perspectives from global business services, shared services, and BPO leaders on how conventional wisdom has been challenged during the COVID-19 pandemic.

Perspectives

Reinvent finance for a rapidly changing world

Combining Deloitte’s experience in finance transformation with Genpact’s experience in finance operations, we deliver solutions to recharge your operating model

Perspectives

Reimagining operating models of the future to thrive

It’s time to consider the long view of operating in a digitally disrupted, post–COVID-19 pandemic world.

Contact us

Contact us via our online form

Submit RFP

Submit via our online form

Connect via email

Subscribe

Services

Shared Services Consulting

Deloitte's Shared Services team works with executives to consider how a shared services operating model aligns with their business strategy.
Global Business Services

Deloitte works with senior executives to understand their strategic vision and to assess how GBS might align with their business strategy to drive results.
Outsourcing Advisory

Deloitte's Outsourcing Advisory Services help companies navigate the complexities of outsourcing strategy, negotiation, transition, and vendor management.

Get in touch

Kort Syverson

Principal | Global Business Services

ksyverson@deloitte.com

+1 213 553 1275

@DeloitteBizOps

Sharing news, research, events, and more

Join the conversation

Contact us
Search jobs
Submit RFP
Subscribe to Deloitte Insights

Global office directory US office locations

US-EN Location: United States-English

About Deloitte

About Deloitte
Client stories
My Deloitte
Deloitte Insights
Email subscriptions
Press releases
Submit RFP
US office locations
Alumni
Global office directory
Newsroom
Dbriefs webcasts
Contact us

Services

Tax
Consulting
Audit & Assurance
Deloitte Private
M&A and Restructuring
Risk & Financial Advisory
AI & Analytics
Cloud

Industries

Consumer
Energy, Resources & Industrials
Financial Services
Government & Public Services
Life Sciences & Health Care
Technology, Media & Telecommunications

Careers

Careers
Students
Experienced Professionals
Job Search
Life at Deloitte
Alumni Relations

About Deloitte
Terms of Use
Privacy
Data Privacy Framework
Cookies
Cookie Settings
Legal Information for Job Seekers
Labor Condition Applications
Do Not Sell or Share My Personal Information

© 2025. See Terms of Use for more information.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.