Global Benchmarking Center

How do you compare to your peers?

Insight about what your competitors are doing can dramatically impact your strategy and investment decisions. Evaluating your own processes without knowing how the competition stacks up can yield valuable insights, but it cannot determine the critical cost gaps that drive competitive performance.

Let us help you see through walls

Deloitte’s Global Benchmarking Center (GBC) is dedicated to helping clients assess their performance compared to their peers and quantify opportunities for improvement. Through tailored back-office and operational process benchmarking memberships, products, and services, we can provide you with the relevant data comparisons often needed to make informed business decisions.

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Taxonomy and Metrics

Through our flexible benchmark capabilities and technology, we have compiled a database of more than 25,000 metrics. These metrics are derived from proprietary cost, staff, transaction volume, and cycle time data from over 4,500 clients.

Given the extent of our continually-growing, proprietary database, it is our structured approach and methodology that enables relevant comparison development. At the heart of this methodology are our taxonomies. We collect all our benchmark data according to standard comprehensive taxonomies that:

  • Enable peer and cross-industry “apples to apples” comparisons regardless of a client’s organizational structure
  • Enable both external peer group comparisons as well as internal organization comparisons (geography, business unit, shared services)


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Relevant Comparative Analytics

To produce data comparisons that can provide you with insight to your performance, we leverage proprietary, publically available, and validated 3rd party data, to handpick peer organizations with demographics and operational characteristics closest to your own. These groups of peers can then be refined by process, geography, size, revenue, and other demographics to form comparators relevant to your organization.

This process is known as comparative analytics and can result in a directionally correct assessment that shows where in your organization you can take corrective action such as:

  • Quantifying and helping prioritize opportunities for improvement
  • Identifying the gap between where your performance or costs are now and your strategic goals