15 Sep.

Quantifying customer trust

Driving Enterprise Value

Thursday, 02:00 p.m.  ET | 1 hr
Credits offered: CPE Event language: English

Participants will gain insights on how trusted actions performed by companies in the technology industry positively impact stakeholder behavior and organizational performance.


Key takeaways

Host: Don Fancher, principal, Deloitte Financial Advisory Services LLP

Presenters: Michael Bondar and Sam Parish

1 Overview CPE credit | Specialized Knowledge 

Consumers expect organizations to do the right things and do them well. To more effectively compete in today’s environment, companies need to make trusted actions to build and protect the trust of their customers, but they need to know where to focus their efforts. We’ll discuss:

  • Highlights from Deloitte’s recent analysis of B2B purchaser and consumer trust in US technology brands 
  • Key operating domains that move the needle for technology customers
  • Ways to build “trust equity” to help improve performance, generate value, and build resilience

Meet the speakers

Don Fancher

Don Fancher

Co-leader, Deloitte Legal Business Services | Principal, Deloitte Financial Advisory Services LLP

Don Fancher is a Deloitte Risk & Financial Advisory Principal with Deloitte Financial Advisory Services LLP where he serves as the Global Leader of Deloitte Forensic as well as the Co-Leader of Deloitte’s Legal Business Services practice. Mr. Fancher has over 30 years of experience assisting clients and leading practices in forensic, dispute consulting and legal transformation. He currently leads over 4,500 Deloitte professionals around the world serving clients in areas such as financial crime, disputes and investigations, business insurance, discovery, data governance, legal transformation, and contract lifecycle management. Mr. Fancher has significant experience assisting clients and counsel in performing forensic investigations and special reviews for matters regarding financial crime, misappropriation of assets, breach of fiduciary duty, and FCPA violations. These have included both individual employee and institution-wide schemes for misappropriating funds and/or improperly reporting asset values and financial performance. These investigations have been performed for privately held companies, private institutions, not-for-profit entities and major, publicly held corporations. Mr. Fancher also has extensive experience consulting with counsel and management on accounting, financial, and economic matters as they relate to facts and the determination of damages and values in litigation, dispute resolution, and business insurance matters. He has testified in numerous commercial litigation and class-action matter throughout a number of jurisdictions in Federal, State, and Bankruptcy Court. Mr. Fancher has also provided consulting services in a variety of matters regarding the assessment and evaluation of intellectual property portfolios to assist his diverse client base in the management of technology and intangible assets. He has provided assistance in licensing negotiations, technology and intellectual property valuation, market and industry assessments, and intellectual property portfolio management. He has also provided commercialization, monetization and business and intellectual property strategy assistance to clients. Beyond intellectual property, Mr. Fancher has been active in providing innovative solutions and strategies to legal departments in areas of workforce transformation, technology and workflow assessments, and contract lifecycle management implementation. Mr. Fancher earned his BBA in Finance from Texas A&M University and his MBA from Baylor University. He has authored numerous publications, provided presentations, and been quoted extensively in periodicals and publications on subjects around a variety of regulatory compliance, forensic, dispute and legal technology issues. Mr. Fancher also hosts Deloitte’s Resilient Podcast series focusing on legal and regulatory issues. He is active with the American Heart Association, having served as the Past-Chairman of the Southeast Affiliate Board, while also serving on the National Board and Audit Committee. He is also a Certified CrossFit Level 1 Trainer and holds a Secret Level Security Clearance from the United States government.

Michael Bondar

Michael Bondar

Principal | Risk & Financial Advisory

Michael is a principal in the Risk & Financial Advisory business leading Deloitte’s Future of Trust offering. He focuses on helping clients improve organizational performance by building, protecting and enhancing levels of trust for companies across a wide range of stakeholder groups. Michael spent the first decade of his career leading business process transformation and ERP implementation programs for global clients across Consumer, Life Sciences & Health Care, and Technology, Media & Telecom industries. Then, after spending time as a technology executive at a leading software company, Michael returned to Deloitte to lead the firm’s Global Innovation efforts focused on the development, scaling, and commercialization of our various technology-based solutions. Today, Michael resides in Boca Raton, FL with his wife and two children. Holding a degree in Computer Science from the University of Kansas and after growing up in Kansas City, Michael is an avid sports fan of the Chiefs, Royals and his alma-mater Kansas Jayhawks.

Samantha Parish

Samantha Parish


Samantha is a principal with Deloitte Risk & Financial Advisory, and specializes in forensic investigations and Foreign Corrupt Practices Act compliance programs. Sam joined Deloitte Australia in 2000 and transferred to the US firm in 2003 as a manager through Deloitte’s prestigious Global Development Program. Since joining Deloitte, she has served clients across a variety of industries with a focus in technology and consumer products. Sam assists clients with complex domestic and cross-border investigations focused on corporate fraud and anti-bribery and corruption related to the Foreign Corrupt Practices Act.

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