15 Sep.

Quantifying customer trust

Driving Enterprise Value

Thursday, 02:00 p.m.  ET | 1 hr
Credits offered: CPE Event language: English

Participants will gain insights on how trusted actions performed by companies in the technology industry positively impact stakeholder behavior and organizational performance.

View On-demand

Key takeaways

Host: Don Fancher, principal, Deloitte Financial Advisory Services LLP

Presenters: Samantha Parish,  Kate F. Graeff and Elena Kvochko

1 Overview CPE credit | Specialized Knowledge 

Consumers expect organizations to do the right things and do them well. To more effectively compete in today’s environment, companies need to make trusted actions to build and protect the trust of their customers, but they need to know where to focus their efforts. We’ll discuss:

  • Highlights from Deloitte’s recent analysis of B2B purchaser and consumer trust in US technology brands 
  • Key operating domains that move the needle for technology customers
  • Ways to build “trust equity” to help improve performance, generate value, and build resilience

Meet the host

Don Fancher
Principal | Deloitte Financial Advisory Services LLP

Meet the presenters

Samantha Parish
Principal | Deloitte Financial Advisory Services LLP

Kate F. Graeff
Vice President | Deloitte Financial Advisory Services LLP

Elena Kvochko
Chief Trust Officer | SAP

Dbriefs resources

Recommended for you

Thursday, 15 Sep 2022 02:00 p.m. ET
Share Share event on social
View On-demand