Key takeaways
Host: Justin Cook, US Consumer Products Research Leader, Deloitte Services LP
Presenters:
Adam Almond, principal, Deloitte Consulting LLP
Matt Adams, Physical & Digital Retail, principal, Deloitte Consulting LLP
Spencer Young, Consumer Supply Chain & Sustainability, principal, Deloitte Consulting LLP
1.0 Overview CPE credit | Specialized Knowledge
While grocers are still the go-to source for fresh food, they face new competition and financially stressed consumers. How can grocers leverage their strengths to capture profitable growth and customer loyalty? We’ll discuss:
- Consumers’ evolving preferences and grocery executive perspectives on the future of the industry
- Key moments of the customer journey where grocers could deliver “fresh convenience”
- New frontiers, such as using Generative AI to help consumers in meal planning
Meet the speakers
Adam Almond
Adam Almond is a principal in the US Retail and Consumer Products industry at Deloitte Consulting LLP. He has more than 20 years of industry and consulting experience. Almond’s experience has centered on driving growth and scale through digital transformation across marketing, merchandising, pricing, supply chain, and product management functions. He has led numerous project teams in the successful design and launch of new categories with customer-centric and sustainable business models. He possesses deep expertise in unlocking digital capabilities and new insights across the highly perishable “fresh” food value chain. Almond actively serves on the boards of industry groups such as Food Industry Association and International Fresh Produce Association.
Justin Cook
Justin is the research leader for the consumer products sector within Deloitte’s Consumer Industry Center, Deloitte Services LP. He also conducts cross-sector research for the center, examining issues such as how inflation, sustainability, and trust affect consumer behavior. With more than 20 years of experience in market research, management consulting, and technology, Justin asks challenging questions and helps clients understand how the world is changing. Justin earned a Bachelor of Science in Economics from the Wharton School of the University of Pennsylvania and an MBA from the MIT Sloan School of Management.
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