Key takeaways
Host: Steve Shepley, principal, Deloitte Consulting LLP
Presenters: Lindsey Berckman, principal, Deloitte Consulting LLP
Ajay Chavali, managing director, Deloitte Consulting LLP
Misha Nikulin, managing director, Deloitte Consulting LLP
Pete Robertson, managing director, Deloitte Consulting LLP
1.0 Overview CPE credit | Specialized Knowledge
An enhanced digital customer experience can help companies to stand out. However, industries like manufacturing, engineering & construction, and aerospace & defense often face unique challenges due to complex products, projects, and value chains. We’ll discuss:
- The importance of prioritizing and organizing around customer needs to drive digital transformation
- Recognizing the significance of prioritizing data privacy and security to mitigate risks
- How taking an ecosystem approach can help build the skills for a successful digital customer experience
Meet the speakers
Steve Shepley
Steve is Vice Chair and US Industrial Products & Construction Sector Leader. With more than 26 years of experience in the industrial products space, he understands and has insight into the trends that can impact highly engineered product manufacturing companies and help drive performance improvements, such as through the use of advanced techniques and technologies. Steve is a principal of Deloitte Consulting LLP, where his extensive expertise and leadership have been crucial in guiding clients through complex challenges and delivering innovative strategies that foster long-term success. He specializes in the development of transformational solutions that enable clients to reduce operational costs, improve productivity and drive growth. He holds an MBA from the Anderson School at UCLA and a BS in electrical engineering from University of Illinois at Urbana-Champaign.
Lindsey Berckman
Lindsey leads Deloitte’s US Aerospace & Defense (A&D) practice and is also a Smart Manufacturing leader in Deloitte’s industrial manufacturing sector, with more than 16 years of experience serving at the intersection of production, operations, and technology in our Consulting practice. With a broad range of experience in our aerospace & defense, industrials, and automotive sectors, Lindsey helps our clients shape their digital transformation roadmaps, investing in solutions built for scale, focused on delivering value, and designed to transform legacy manufacturing processes through digital technologies and AI/cognitive insights. Lindsey was a key player in launching Deloitte’s Smart Manufacturing use cases and key assets and is highly engaged with our ecosystem partners focused on the A&D sector. Lindsey works across the Deloitte functions to bring comprehensive thinking to challenges – by leveraging digital technologies and engaging multifaceted teams, she drives transformational change that cuts across all realms of the digital enterprise.
Misha Nikulin
Misha is a managing director in the Industrial Products & Construction practice focusing on Technology Strategy, Data and Analytics, Emerging Technologies, and Innovation, primarily serving in Engineering and Construction. He helps clients by leveraging his more than 20 years of Engineering, Procurement, Construction (EPC) experience across different sectors to improve productivity, profitability, and enable new growth. He has led large strategic initiatives, enterprise-level global IT transformations, and intrapreneurial innovation programs. Misha's construction emerging technology experience includes smart jobsite solutions, digital twin, IoT, visual intelligence, AI-enabled generative design, and business intelligence.
Ajay Chavali
Ajay is a managing director at Deloitte in the Product Engineering & Development practice. Ajay leads Deloitte’s Commercial Aerospace & Defense Advanced Air Mobility market segment. Ajay has led organizational transformations and successfully executed global programs across North America, Europe, Japan & Australia collaborating with Senior Corporate Executives at leading organizations in the Aerospace & Defense, Maritime, Hi-Tech, Semiconductor and Semi-equipment industries. Ajay is a published thought leader and speaker in the areas of Digital Transformations, Innovation & Product Development, Digital Thread and Digital Twin. Ajay earned his MBA in Finance and International Business from the University of Chicago Booth School of Business and his MS in Mechanical Engineering from the University of Maryland.
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