Key takeaways
Host: William Eggers, managing director, Deloitte Services LP
Presenters:
Gustav Jeppesen, partner, chair of the board of Deloitte Denmark
Joe Mariani, senior research manager, Center for Government Insights, Deloitte Consulting LLP
Monica McEwen, managing director, Deloitte Global Public Sector Analytics & Cognitive practice
Shannon Lundquist, partner, vice chair and federal account leader at Deloitte Canada
1.0 Overview CPE credit | Specialized Knowledge
We’re on the cusp of a governmental renaissance, a time where governments are delivering 10x or exponential improvement across everything from operational efficiency to customer experience to mission outcomes. Deliberate convergence of technology with process, policy, workforce, and regulatory innovations has unleashed unparalleled transformation in the public sector. Our Government trends 2024 webcast focuses on quantum leaps of improvement in public-sector performance. We’ll discuss:
- Eight trends that are redefining government in 2024 and beyond
- How governments worldwide are achieving 10x improvements in equity, customer experience, productivity, and agility by carefully and deliberately combining multiple tools and strategies
Meet the speakers
William D. Eggers
William D. Eggers is the executive director of Deloitte’s Center for Government Insights where he is responsible for the firm’s public sector thought leadership. Eggers is the author of numerous books. His new book, Bridgebuilders: How Government Can Transcend Boundaries to Solve Big Problems (Harvard Review Business Press (2023), shows how governments at all levels can more effectively tackle society’s toughest challenges by collaborating with bridgebuilders who bring together different parts of government and tap into other sectors of society. His other books include: Delivering on Digital, The Solution Revolution, named to ten best-book-of-the-year lists, The Washington Post best seller If We Can Put a Man on the Moon, The Public Innovator’s Playbook, and Governing by Network (2004), the winner of the Louis Brownlow book award, which recognizes outstanding contributions in the field of public administration. He coined the term Government 2.0 in a book by the same name. His books have won numerous other national best-book awards. Eggers also serves as a fellow at the National Academy of Public Administration, a governance futures council member at the World Economic Forum, an advisory board member at What Works Cities and chairs the Leadership Council for New America. His commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, The Washington Post, and The Guardian.
Monica McEwen
Monica McEwan is a managing director within the Deloitte Global Public Sector Analytics & Cognitive practice. The practice focuses on helping federal agencies, state and local governments, and higher education institutions enhance their mission effectiveness through data- and AI-powered transformations. She is a thought leader with more than 20 years of experience in helping government agencies on their data journey.
Joe Mariani
Joe Mariani is a senior research manager with Deloitte’s Center for Government Insights. His research focuses on innovation and technology adoption for both national security organizations and commercial businesses. His previous work includes experience as a consultant to the defense and intelligence industries, high school science teacher, and Marine Corps intelligence officer.
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