Key takeaways
Host: Bob Rosone, managing director, Deloitte LLP
Presenters: Adam Almond, partner, Deloitte Consulting LLP
David Kearns, senior manager, Deloitte Consulting LLP
1.0 Overview CPE credit | Specialized Knowledge
Developing omnichannel strategies is becoming more challenging in an increasingly diverse consumer landscape. Consumer behavior is shifting toward hyper-personalization, and the industry is expected to undergo a radical change with emergence of new technologies and capabilities. Hear how other organizations have implemented strategies to capitalize on these emerging opportunities. We’ll discuss:
- The impact of consumer behavior trends on omnichannel strategies
- Innovative approaches to hyper-personalization in customer engagement
- Harnessing new technologies to drive transformative change in customer strategy
- How other organizations have capitalized on emerging opportunities
Meet the speakers
Robert Rosone
Bob is a managing director with Deloitte LLP focused on expanding Deloitte’s services to private companies through Deloitte Private. His responsibilities include operations, business development, marketing, public relations, advertising, and communications. Bob is a member of the Deloitte Private Leadership Committee and leads the Deloitte Private global brand and marketing organization, as well as the US Best Managed Companies program. Prior to his current roles, he served as chief of staff for Deloitte’s chairman of the board and has held numerous marketing and leadership positions since joining the firm in 1998. Bob received his MBA from Fordham University and BS in political science from the College of the Holy Cross. He is the chairman of the board of United Way of Monmouth and Ocean Counties and a board member of Pro-Mujer, a women's empowerment organization serving 250,000 women in Latin America.
Adam Almond
Adam Almond is a principal in the US Retail and Consumer Products industry at Deloitte Consulting LLP. He has more than 20 years of industry and consulting experience. Almond’s experience has centered on driving growth and scale through digital transformation across marketing, merchandising, pricing, supply chain, and product management functions. He has led numerous project teams in the successful design and launch of new categories with customer-centric and sustainable business models. He possesses deep expertise in unlocking digital capabilities and new insights across the highly perishable “fresh” food value chain. Almond actively serves on the boards of industry groups such as Food Industry Association and International Fresh Produce Association.
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