Dbriefs
11 Apr.

Trusted customer experiences

Technology Executives

Tuesday, 01:00 p.m.  ET | 1 hr
Credits offered: CPE Event language: English

Participants will discover insights on how to empower customers to control their data and organizations to foster digital trust by providing greater visibility into customer data storage, protection, sharing, and use.

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Key takeaways

Host: Alexander Bolante, managing director, Deloitte & Touche LLP

Presenters: Kristi Preuss, senior manager, Deloitte & Touche LLP
                      Chad Veldhuizen, senior manager, Deloitte & Touche LLP

1.0 Overview CPE credit | Specialized Knowledge

Trusted customer experiences will be the first in a monthly series of Dbriefs focused on addressing the top cyber and strategic risk challenges faced by our clients and backed by market research. We’ll discuss:

  • The development of deeper and more personalized customer relationships while maintaining a secure environment
  • Areas where businesses can improve trust by creating transparency around data use and address a unified approach over how data is collected, aggregated, used, analyzed, and protected

Meet the speakers

Alex Bolante

Alex Bolante

Managing Director | Deloitte & Touche LLP

Alex, a Managing Director at Deloitte & Touche LLP, leads the Customer Identity & Access Management (CIAM) offering for the Cyber Risk Services practice of Deloitte Risk & Financial Advisory. He specializes in helping his clients protect their most valuable assets, build trust with their customers, deliver direct cost savings, and recapture revenue by unlocking the value of digital identity. Alex, a former managing director at another Big Four consulting firm and information security architect at a global systems integrator, brings 20 years of experience advising corporate clients across multiple industries on creating a cyber risk culture and becoming stronger, faster, more innovative, and resilient in the face of persistent cyber threats.

Chad Veldhuizen

Chad Veldhuizen

Cyber Risk Customer Identity Leader

Chad, a senior manager at Deloitte & Touche LLP, leads the Customer Identity & Access Managmenet (CIAM) strategic growth offering services definition and enablement team. He specializes in building solutions that can be taken to our clients to protect their most valuable assets - their customers, build trusted human experiences and deliver cost savings by enabling different lines of businesses serving the customer needs such as digital personalization, contact centers and future growth areas such as the meta-verse. Chad, a former Sr. Manager at another Big Four consulting firm and solution architect at a global systems integrator, brings more than 20 years of experience advising commercial clients across multiple industries on how identity and access management can enable entperprises and their customers to be faster, more innovative, and resiliant in the face of persistent cyber threats.

Kristi Preuss

Kristi Preuss

Senior Manager - Risk and Financial Advisory

Kristi is a Senior Manager in Deloitte & Touche LLP’s Cyber Risk practice, specializing in privacy. Her focus areas include privacy regulatory readiness, data governance, data risk, and privacy technology implementations. Kristi helps her clients find strategic solutions to challenges posed by new laws, innovative data use, and expanding customer engagement initiatives. Although Kristi has supported a mulitiude of diverse clients, she most commonly serves clients in the Life Sciences and Health Care industry.

Dbriefs resources

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Tuesday, 11 Apr 2023 01:00 p.m. ET
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