Deloitte Digital customer experience video


Deloitte Digital customer experience video

Putting the custom back into customer

​The federal government touches the lives of millions of US citizens every day, including every one of us. But our personal and digital interactions with the government don’t match the customer experience in the private sector. See how Deloitte Digital is helping agencies infuse new ideas and technologies into their customer service and delivery programs.

"When you look across the federal government, departments, and agencies are very diverse when it comes to their cultures, missions, and customers,” said Greg Pellegrino, principal and customer strategy specialist at Deloitte Consulting LLP. “As agencies work to strengthen public confidence and satisfaction with government services, their efforts can benefit from focusing on their customers–everything from how they develop new processes to deploy digital solutions.”

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