Government workforce trends
Insights to action
Staying on top of government workforce trends, tools, and innovations can help leaders cultivate the next-generation workforce for our changing public sector.
Government worker of 2035
Technology consistently impacts the way we live our lives, including how we view the workplace. By 2035, radical technological changes and new generational expectations about public service work, coupled with mission shifts across the government may challenge the traditional notion of “public service” from lifelong agency employment to a more flexible federal career model. This new vision of the future public service worker will require a rethinking of current workforce planning and talent management approaches.
Read on to discover the future of public service.
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Case study: Transport for London (TfL)
On a busy afternoon in central London, TfL’s Northern Line operators found an issue on the railway network—and it was at the worst possible place: inside a tunnel, with no way of reversing the trains. The traditional safety protocol would have required a civil engineer to visit the location and fix the problem; that would mean rescheduling all the other trains or even closing the line for the day.
But TfL’s new mobile program, which equips line employees with iPads and other mobile devices and has Wi-Fi points throughout the rail network, came to the rescue. Line operators, upon examination, determined the issue was manageable. They quickly took photos with an iPad, marked them up, and sent them to the engineering unit. After reviewing the photos, the engineers decided to move ahead with a temporary fix to the network, allowing the trains to run through, at a slightly slower pace.
This illustrates how sometimes even the simplest of digital technologies can enable collaboration within teams. But more importantly, such investments can also act as agents of change in an organization. The mobile program focuses on how—not whether—technology can help TfL employees do their jobs better. Alistair Montgomery, a TfL system solution manager, adds, “It shows the power of the technology when you allow mobile to be used in a way that makes sense in the work environment.”
Source: The journey to government’s digital transformation (2015)
Sometimes even the simplest of digital technologies can enable collaboration within teams. But more importantly, such investments can also act as agents of change in an organization. The mobile program focuses on how—not whether—technology can help TfL employees do their jobs better.
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Insights to action helps leaders and managers look again at the challenges and opportunities that come along with the evolution in government.
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