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Health and human services resources to address COVID-19

Insights to help government leaders reopen, recover, and thrive

Government health and human services leaders are responding to one of the most sweeping crises in recent memory, calling for both empathy and action to guide your workforce and the people you serve through this uncertain time. This library contains insights with information on technologies and tools that government leaders can use to help you not only respond to this crisis, but also reopen, recover, and thrive.

Digital Service Delivery for HHS Agencies

The pandemic has changed how government Health and Human Services organizations continue to deliver critical services to some of the most vulnerable populations around the country without sacrificing operational efficiencies and supporting their workforces in a virtual manner. As HHS organizations continue to embark on the journey of virtual engagement some agencies will notice they have made significant progress while others are still in the early stages of this operational transformation. The COVID-19 pandemic challenged government leaders to reimagine virtual engagement and training for teams while keeping the mission of HHS service delivery at the forefront – triggering potentially lasting operational change for their HHS workforce

Read the article: Reimagining Engagement in a Virtual World


Elevating the human experience in a time of crisis: Using human-centered design to meet this moment

Propelling the country into an unprecedented health and economic crisis, the COVID-19 pandemic has put significant strain on the nation’s social safety net. Spending billions of dollars on programs to save lives and keep people afloat economically, health and human services (HHS) agencies and labor and workforce development programs are dealing with demand for services at volumes most of them have never seen before. Many individuals and families find themselves interacting with HHS agencies for the first time ever.

As governments grapple with how best to serve their constituents throughout this crisis, it is important to stay connected with the actual human experience. Human-centered design offers a philosophy, along with practical tools, for maintaining that connection and delivering solutions to individuals and families looking to the public sector for support to get through these difficult times.

Read the report: Elevating the human experience in a time of crisis


Health and Human Services Innovators Playbook

Technology and other trends are driving innovation in and reforms of government health and human services programs, improving outcomes for the individuals and families these programs serve in an efficient and cost-effective way.

Explore the playbook

The future of work in Health and Human Services

Health and human services (HHS) jobs will likely undergo major changes due to factors such as technology advances and changing demographics.

Explore how a range of HHS jobs could look in 2025

Addressing social needs through contact tracing technology

Since COVID-19 reached US shores, the country has been racing to respond to the virus’s immediate effects—minimizing widespread infection, sourcing personal protective equipment (PPE) and ventilators, and deploying frontline health care and other essential workers. Now, as states start to reopen, many plan to use widespread testing, contact tracing, and monitoring to keep the virus in check.

The point of connection between contact tracers and infected or exposed individuals presents an opportunity to address social needs. Doing so can help decrease the spread of COVID-19 and enable a sustainable, resilient recovery.

Read the report: Addressing social needs through contact tracing technology

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Mobile app and digital channels provide increased benefits to HHS programs in the wake of COVID-19

Having thrown millions of people out of work, the COVID-19 pandemic has created unprecedented demand on health and human services (HHS) agencies. Large numbers of people suddenly require help with food, housing, health care, and other essentials. At the same time, COVID-19 has disrupted agency operations, creating short-term overhead while processes, policies, and technologies are adapted to enable agency work amid state shutdowns and social distancing.

To give individuals and families quick and efficient access to benefit programs, HHS agencies need to expand their mobile self-service channels so citizens can track and manage benefits without visiting an office, traveling to access printing or mailing services, or sending physical forms that stress agency operations.

Read the report: Mobile apps for digital government and HHS programs

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