Key takeaways
Host: Erika Espinosa, senior manager, Deloitte Consulting LLP
Presenters: Caroline Leies, managing director, Deloitte Consulting LLP
Jay Miller, managing director, Deloitte Consulting LLP
Jishnu Mullick, principal, Deloitte Consulting LLP
1.0 Overview CPE credit | Specialized Knowledge
Generative AI (GenAI) is revolutionizing Operate Services, offering capabilities to streamline and optimize service delivery. To transform services through GenAI, companies will likely need to carefully navigate the governance and compliance challenges to ensure responsible and effective implementation of AI in Operate. In this webcast, we’ll discuss:
- The transformative potential of GenAI in Operate Services
- Potential benefits of AI-powered automation for service delivery
- Ethical and practical considerations of implementing GenAI in Operate Services
- How to leverage GenAI in Operate Services to accelerate digital transformation and enhance efficiencies in client engagements
Meet the speakers
Caroline Leies
Caroline is a managing director with Deloitte Consulting LLP, where she leads global transformation programs that deliver value for the finance and accounting functions. She has led numerous large-scale finance transformations, as well as working capital optimization and operating model projects at some of the world’s largest companies. Through the end-to-end assessment of operations, implementation of new operating models, and programmatic approach to optimizing working capital, Caroline helps her clients streamline and automate processes, gain access to critical data, and structure operations to increase efficiency and effectiveness. She is well-versed in how to drive change in organizations in order to realize cost reduction and maximize shareholder value. Caroline serves on the Duke Women’s Club board and enjoys working with local charities in the Tampa area.
Jay Miller
Jay is the Enterprise Operations Gen AI Leader and Managing Director of the Miami Office Consulting practice. He has more than 20 years of experience in Technology Consulting, Jay has spent the last 10 years focused on Application Management Services (Operate). Jay works with clients within the Technology, Media and Telecom Industry, focusing on helping organizations design, develop and implement application support solutions to maximize the value of their IT investments. Jay has experience working with a variety of clients, including Verizon, Miami Dade College, Intel, Twitter, Sony, Cisco, Dolby, Heart Media, Verizon and others, providing a wide-range of IT related services including ERP & eCommerce implementations, IT Strategy Development, IT Cost Reduction, Application Development and Maintenance (ADM) and Operate.
Jishnu Mullick
Jishnu Mullick is Consulting Principal and Offering Lead US, Enterprise Operations as a Service (EOaaS) practice. With 30 years of experience, Jishnu specializes in guiding global organizations through the intricacies of structuring and delivering complex Operate services. His expertise spans ERP products such as SAP, Oracle, Netsuite, ServiceNow, e-commerce, CRM/CPQ/CLM solutions, and various other applications. He has served clients across US, India, Russia, and the Middle East, primarily catering to the Tech and Media sector.
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