Deloitte Expands Its Digital Service Delivery Platform for Government

ARLINGTON, Va., Oct. 20, 2022 — Deloitte has expanded its digital service delivery platform with an array of cutting-edge, human-centered solutions that are helping public sector agencies enhance the delivery of services and more efficiently provide critical resources to individuals and families in need.

Deloitte’s digital service delivery platform includes a collection of pre-packaged technology solutions, templates and services designed to modernize aging systems and improve citizens’ experience with government programs. This state-of-the-art and customizable suite of tools can aid federal, state and local agencies in the timely and secure delivery of important resources — like child care, housing and utility assistance, nutrition benefits, cash assistance, employment and training programs, Medicaid, long-term care and refugee assistance.

“Our transformative digital service delivery platform helps government agencies migrate legacy IT systems, implement agile and innovative technologies and improve the quality of public programs for people across the country,” said Kenneth J. Smith, principal, Deloitte Consulting LLP, and Deloitte’s health and human services practice leader. “We’re proud to bring this industry-leading suite of solutions to our clients at any and every stage of their modernization journey.”

Deloitte previously announced the launch of its digital service delivery platform in September 2021 and spent the past year enhancing its capabilities. Deloitte has helped state and local governments deliver critical benefits to eligible residents for more than 50 years. Deloitte is currently serving more than three dozen states and helping to provide benefits to more than 49 million individuals and families throughout the U.S.

“Over the last year, Deloitte has successfully augmented our digital service delivery platform to meet the pressing and evolving needs of government leaders and the people they serve,” said Jason Salzetti, principal, Deloitte Consulting LLP, and the leader of Deloitte’s state, local and higher education sector. “We look forward to continue serving as trusted advisors to public agencies that are working to bolster the health, safety and well-being of their constituents, while strengthening trust in government with quality customer service.”

The cutting-edge solutions in Deloitte’s digital service delivery platform now include:

• GovConnect^TM: A collection of public-sector solutions built atop low-code/no-code platforms that decrease time-to-value for child support, child welfare, child care licensing, subsidy case management, housing assistance, unemployment insurance and long-term support services.

• HHS NextGen: An industry-leading health and human services solution that automates efficient, accurate and human-centered government programs for child support, child care and integrated eligibility programs — such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Special Supplemental Nutrition Program for Women, Infants and Children (WIC) and Low Income Home Energy Assistance Program (LIHEAP).

• HealthPrism^TM: A tool that uses social drivers of health data to identify and locate vulnerable populations so that public health resources and interventions can be efficiently and effectively deployed. HealthPrism helps decision makers across the public health ecosystem quickly identify populations that are susceptible to health inequities, are at high risk for chronic conditions or are particularly vulnerable to infectious diseases.

• OperateEdge^TM: A proprietary service delivery automation platform that integrates with application infrastructure, IT service management tools and DevSecOps tools, while leveraging AI and ML capabilities, to provide greater insight and automation into IT services and operations.

• CortexAI^TM for Government: A proven AI/ML blueprint, workshop and set of solutions to help enhance decision making and improve mission outcomes for government agencies.

• ATADATA^TM: A market-leading cloud management platform that maps, migrates and manages enterprise-class workloads among any combination of on-premise hypervisors — including public and private cloud environments.

• Pallium^TM: A technology-enabled, end-to-end solution to help government agencies manage fraud, waste, abuse and improper payments, strengthen internal controls, identify emerging trends and patterns and improve the rate of recoveries.

• HX TrustID^TM: A tool that helps government agencies measure and improve citizen trust.

• Digital Contact Centers: Human-centered, AI-enabled, FedRAMP-ready technology built to simplify and enhance the customer experience and improve the delivery of vital services and resources.

• GovConnect Learning: An e-Learning content authoring tool that is mobile-ready, engaging, interactive and customizable to the specific needs of government agencies.

• SuperBolt: A cloud-based, low-code application development platform that enables rapid development in a variety of destination technology stacks, such as React, Angular and Java.

• Navigator: A training accelerator that provides dynamic process and navigation guidance overlaid on a web environment.

• Date Conversion and Sync Engine: Tools to accelerate the delivery of data conversion and synchronization of mainframe/legacy solutions with modern, services-based developments.

• JBoss Migration Utility: A function that helps government agencies reduce costs, technical debt and migration time by moving to a more affordable, lightweight application server for custom applications.

• Postgres Migration Utility: A function that accelerates the migration from traditional database architectures by automating conversion processes and reducing conversion times.

• Appeals and Hearings: A standalone solution that can plug into any existing case management or application processing system to provide a seamless, omni-channel interaction with a robust set of backend functions.
  

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