Making the business
of mobility easier
After a company tripled its workforce, Deloitte helped the global transformation
MORE MOBILE WORKERS = GREATER NEED FOR STREAMLINED POLICIES
The Situation
After a large transportation company acquired a competitor in 2019, it faced several challenges. First, it inherited a mobility population that was three times the size of its own. Some of the acquired company’s policies were not aligned to the new company’s philosophy. Finally, some programs were being managed by another vendor, and historical knowledge was lost in the transition.
To integrate the new employees into the company as smoothly as possible, the client needed to establish a path forward that would successfully integrate the inherited global mobility programs with its own.
One of the fundamental challenges the client faced was the loss of the internal knowledge of the acquired company’s legacy programs. The client’s mobility team initially relied on multiple vendors to address different components of the established programs and policies. Deloitte Tax LLP helped align the moving parts by focusing them on the client’s culture, strategy, and needs.
THE SOLVE
Deloitte’s Global Employer Services team (GES) first conducted extensive virtual workshops to understand the client’s requirements and advise on an effective path forward. From there, Deloitte created a road map that covered all aspects of their mobility program. For example, the road map streamlined the assignment initiation process, developed a mobility compensation process to address the client’s global payroll feeds, and instituted a digital transformation team to design and implement multiple policies using industry best practices.
Leveraging multidisciplinary assets, Deloitte’s engagement team brought in leaders from Deloitte’s tax practice to meet the client’s ongoing needs in tax, mobile compensation services, and employment tax services. This collaboration enabled Deloitte to provide services to the client globally, which was particularly critical as it navigated the challenges of a fully remote workforce due to the impact of COVID-19.
Deloitte used technology-enabled solutions to provide services, including its Business Travel Advantage (BTA) platform, a Deloitte proprietary software, that uses data analytics to support a range of services relevant to the business traveler community. Deloitte also set up AssignmentPro software, a mobility management tool selected by the client that connects the mobility ecosystem of human resources, rewards, and vendor systems into a single dashboard.
CREATING AN ECOSYSTEM OF SERVICES TO ADDRESS A GLOBAL WORKFORCE
The Impact
Deloitte’s ecosystem of services continues to serve the client by providing services, powered by innovative technology, such as global payroll and tax compliance. The client now can streamline its processes with the tools and technology in place to enable further growth of its business, with a focus on its people and the employee experience.
Deloitte helped a global transportation client navigate the transition of new future employees, and the disparate policies and programs that came with them, by creating an ecosystem of services that streamlined its new tax, compliance, and rewards issues.
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