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Cost to Serve Analytics Solution
Better serve your customers, profitably
Understand the hidden costs in your value chain and its impact on your “true cost to serve” your clients. The result? Accelerated profitability management.
Explore content
- Insights and profitability management improvement opportunities
- Watch the video
- Elements of Cost to Serve Analytics
- How Deloitte does cost management and profitability management differently
- Let’s talk
Insights and profitability management improvement opportunities
Evolving consumer behaviors are challenging organizations to find a balance between the need to transform and the need to control costs. Our Cost to Serve Analytics Solution provides transparency into the actual cost of servicing customers across different dimensions (products, customers, and channels, etc.). Combining our experience in analytics, cost management consulting, and cost management solutions, our tools are made to connect and inform cost management strategy and drive strategic cost management decisions that align resources efficiently and drive pricing profitability strategies aligned to costs in their service and product mix.
Connect sales, distribution, operations, and finance with the information needed to make strategic decisions around the product mix and services they provide to their customers. Deloitte’s Cost to Serve Analytics Solution gives leaders innovative tools to dynamically drill down into a multitude of dimensions that can optimize their profitability strategies and pricing structures. Once buried in disparate systems, we bring transparency into the variables that drive cost and enable scenario modeling to visualize how small shifts can create dramatically different outcomes.
Watch the video: Cost to Serve Analytics Solution
Elements of Cost to Serve Analytics
Visibility to channels, products, brand, and geography
Root cause analysis of cost drivers and profitability management levers
Benchmarking across portfolio
Our analytic-based solution allows organizations to directly isolate where costs and profits are coming from, what’s affecting them, and how each channel and geographies may differ in their products/services performance. With cost drivers and insights, an organization can be able to align distribution channels efficiently, gaining key insights to drive order quantities, frequencies, and other variables (such as buyer behaviors, seasonal fluctuations, or others). By bringing all your organization’s data into one analytical engine, we can make it possible to enhance your profitability strategy.
Cost to serve analytics can provide your organization with a clear line of sight on who and where they spend and how to profitably shift resources. With a full picture of cost transparency and profitability data, organizations can improve their cost management strategy and enhance profitable products and services mixes as well as improve pricing and promotional effectiveness.
How can you be sure resources are being managed effectively and with a clear strategy? Looking into your organizations cost data will help reveal outliers to answer this question and identify actions to bring these outliers back to normal. Comparing cost and profitability data across portfolios allows you to keep track of joint process improvement opportunities all in one place. Not ready to commit to one strategy? On our interface, you can model strategic cost management scenarios based on pilot/prototypes tested in key markets to test profitability management variables.
How Deloitte does cost management and profitability management differently
Our Cost to Serve Analytics Solution provides tools that can find rich operational and financial data sets to pinpoint customer-level insights around cost transparency, cost pools, and drivers. Organizations can understand the total overall spend and quickly drill-down into customer specific details. With access to this crucial data, we help organizations with cost management solutions that tackle common problems with a different holistic approach.
What factors drive the biggest global risks in cost management?
Explore our interview with profitability and cost management leader Mike Seng.
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