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A look inside the 2021 "Accelerate State of DevOps" report

Part of the On Cloud podcast series

The 2021 "Accelerate State of DevOps" report is here, and the findings are thought-provoking: DevOps and SRE are complementary, customer satisfaction is key, and reliability is more important than ever

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It’s all here: inside the 2021 “Accelerate State of DevOps” report

The 2021 “Accelerate State of DevOps” report from Google is out! In this episode, Mike Kavis talks with Google’s Nathen Harvey and Deloitte’s Manoj Mishra about the report’s most compelling findings. Among them: DevOps and SRE are complementary; successful SRE equals knowing your customer; documentation is critical, but it should be organic; and there’s a newly-announced “Reliability” metric. The group also discusses customer satisfaction and the new “Release Management” role in DevOps/SRE.


Software delivery performance drives organizational performance. Guess what else drives organizational performance: reliability performance. So, [DevOps and SRE] together really help push your organization forward.

Manoj Mishra is a managing director at Deloitte Consulting LLP. He has more than 20 years of experience advising senior technology executives in the areas of innovation, strategy, and software applications. He helps solve complex business problems by architecting and leveraging multi-service technologies.

Nathen Harvey is a developer relations engineer at Google who has built a career on helping teams realize their potential while aligning technology to business outcomes. Nathen also works with open source communities, helping them apply the principles and practices of DevOps and SRE.


DevOps and SRE—people are the secret to success

DevOps and SRE are critical to software delivery. A focus on people and collaboration, as well as shifting from a project to a product mentality, are strategies for success.

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SRE: It's not about numbers–it's about customer satisfaction

When most people think about SRE, they think metrics. But, really, what drives site reliability engineering is the goal of building systems that truly satisfy customers and keep them coming back.

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David is a top cloud influencer and author of 13 books plus thousands of articles on cloud. Mike is the author of two books, including the recently published Accelerating Cloud Adoption, and won the 2010 AWS Global Startup Challenge. They know cloud. Listen to the Deloitte On Cloud podcast to get the information you need to achieve your possible with cloud.

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