How agentic AI is changing HR dynamics in 2025

How Generative AI is making waves in HR technology trends

When it comes to HR tech, users are often promised that the latest solution or feature will finally solve the problems that have been plaguing them for ages. This year that promise is closer than ever to fruition: Generative AI (GenAI) and agentic AI are delivering new capabilities and opening doors to executing an unprecedented volume of work. To help buyers and users navigate an expanded HR tech marketplace, Deloitte’s Human Capital Forward team developed predictions for six trends that will likely change how humans and technology work together in the year ahead.

The insights in this year’s predictions reflect the team’s interactions with more than 300 HR technology providers, perspective from annual industry conferences, and roundtable conversations with chief product and technology officers from 10 leading provider organizations.

Endnotes

^[1] Anita Lettink, “HR Tech Funding is Down: Should you be worried?,” July 5, 2023.

^[2] Crunchbase News, “HR Tech Funding Falls to 3-Year Low after flurry of VC Interest,” August 10, 2023.

^[3] House of Commons Library, “Interest Rates and Monetary Policy: Key Economic Indicators,” November 8, 2024.

^[4] Bain & Company, “Searching for Momentum: Private Equity Midyear Report
2024,” June 3, 2024.

^[5] Gartner, “Gartner Forecasts Worldwide IT Spending to Grow in 9.3%
in 2025,” October 23, 2024.

^[6] Deloitte AI Institute, “AI Institute Generative AI Agents and Multiagent Systems,” January, 2024.

^[7] Deloitte, "The Skills-Based Organization: A New Operating Model for
Work and the Workforce," 2022.

^[8] Deloitte Research, “Building Tomorrow's Skills-Based Organization” September 8, 2022.