Smarter Customer Experience Solutions—Contact Centers powered by Amazon Connect

The best contact center solutions depend on knowledge that is accessible, appropriate, accurate, and actionable.

Are you looking to drive business growth, reduce costs, increase operating income, and promote customer loyalty? Are you looking for faster call resolution, real-time and historical insights, and improved agent effectiveness? Deloitte’s data-driven approach, powered by Amazon Connect, brings industry specific solutions customized to your business’ specific needs to power your call center, empower your agents, and deliver on a best-in-class customer experience seamlessly across channels.

Deloitte’s TrueServe™ Blueprint (described in detail below) is your guide to providing a more enlightened and enhanced customer experience utilizing AWS Connect, AI and other key AWS technologies to provide a smarter and more engaging experience while enhancing your contact center processes and costs.  Deloitte’s approach can utilize our TrueServe™ tool – a fully integrated suite of contact center technologies offering the right service, on the right channels; or a bespoke approach with our multitude of industry specific accelerators to create an experience tailored to your specific business and customer needs.

Beyond that, Deloitte stands ready to serve with over 8,000 AWS certifications, over 6,000 people focused on customer experience and contact centers across the globe and entire practices dedicated to Amazon Connect along with leading edge Analytics and Cognitive thinking. Deloitte’s digital transformation and contact center experience is here to assess, advise, migrate, implement, and streamline your contact center operations using Amazon Connect.

Source: Forrester Total Economic Impact™ Study of Amazon Connect

Deloitte with Amazon Connect – Leaders in Customer Satisfaction

Deloitte is the leader in global contact center transformations for a reason. We understand the customer experience and have experience delivering these solutions for organizations in every industry worldwide.

Deloitte has awards and worldwide accolades in CRM and CX (including strategy, people, operations, process, and technology capabilities for Customer Service) with capabilities across:

• Contact Center operations
• Technology and infrastructure
• Cyber, privacy, and risk
• Change management
• Tax credits and savings

Also consider our renowned domain expertise that tailors your contact center transformation to your specific business needs and priorities. We deliver pre-built solutions and ready-to-use scenarios across all industries, including healthcare, insurance, banking, retail, technology, media and life sciences.