Customer Service Analytics
Instant detection: Solving customer service issues in minutes
With advanced analytic and visualization capabilities in place, a global consumer products company was able to identify the root cause of customer service issues in a matter of minutes.
In minutes – not weeks
At this global consumer products company, when large retail customers reported problems—a missing or late shipment, for example—it could take several work-intensive weeks to determine what went wrong. By that time, these customers may have identified other separate challenges…and the cycle continued.
With advanced analytic and visualization capabilities in place, this company was able to identify the root causes of customer service issues in a matter of minutes, making it easier to solve them and move on to the next thing more quickly.
Now the team can review over 100 million data entries in minutes, not weeks, which allows for more time to focus on strategic activities that improve customer service.
- Minutes to review 100+ million data entries
- Less time chasing data, more time improving service
- Recoup lost revenue due to customer service missteps