Retail and transaction banking has been saved
Podcast
Retail and transaction banking
Moving money for customers large and small
For such a far-reaching industry like banking, the importance of community engagement cannot be understated. Learn how banks are finding new ways to differentiate themselves, and how these changes will enhance customer interactions for a clearer, faster, and more secure banking experience.
LISTEN AND SUBSCRIBE TO BRANCHING OUT NOW
Retail and transaction banking
In this episode of Branching Out, our retail banking podcast, hosts Kristin Korzekwa and Bill Dworsky are joined by Greg Murray, Head of Transaction Banking Product Management, Santander Bank, N.A., to discuss emerging challenges in the world of transaction banking.
Murray dives into the topic of ISO 20022 and the implications it holds for payments—including speed enhancement, transparency of cross-border payments, and the overall likelihood that there will be an adoption of ISO globally. Plus, see what sorts of other incoming changes are likely to impact customers and communities alike.
It is a global initiative. So, it's not unique to the U.S. There are a number of countries and banks within those countries that have already adopted the ISO standard. If I recall correctly, globally, I think about 19 or 20% of banks according to SWIFT, are now ISO-ready. In the U.S., that number is about 26% It's been a long road, but we're in a much better place now. And ultimately, within the next year and a year and a half, we should see a significant amount of adoption globally.
—Greg Murray
Head of Transaction Banking Product Management, Santander Bank
We work with PagoNxt as needed to serve the needs of the U.S., and one of those needs was the opportunity to provide our clients with the ability to track payments end-to-end. We were able to work with PagoNxt to leverage their access to [SWIFT’s gpi] service and extend it to our clients. So, there's more on the roadmap that PagoNxt can help us achieve, but that would be one quick example of something that we were able to bring to market using or leveraging the capabilities that PagoNxt brings to the table.
—Greg Murray
Head of Transaction Banking Product Management, Santander Bank
About our guest
Text here
${column3-title}
${column3-text}
${column4-title}
${column4-text}
About Branching Out
Our retail banking podcast series, Branching Out, explores trends in retail banking through conversations with leaders from across the financial ecosystem. Co-hosts Kristin Korzekwa and Bill Dworsky talk with top industry leaders to explore the topics that are top of mind in retail banking. To learn more, visit our full collection of episodes and subscribe now wherever you listen to podcasts.
For more insights like this, visit my.deloitte.com to create your own personalized feed and enroll in newsletter updates. Once you're signed in and set up, you’ll have access to a robust content library of news, industry-specific takeaways, and topics of interest that will help you stay one step ahead.
Keep in touch
Kristin Korzekwa
Consulting Managing Director | Deloitte Consulting LLP
Recommendations
Deloitte Center for Regulatory Strategy
Our Center for Regulatory Strategy has the insights to help financial services leaders stay ahead of an active regulatory slate.
