Modernizing treasury management onboarding

Perspectives

Modernizing treasury management onboarding

Seven trends to help drive bank profitability

In a competitive market, banks are increasing their attention on treasury management to help drive fee-based revenue and meet rising client expectations. Explore seven trends across the treasury management onboarding process that can help banks improve customer satisfaction, grow market share, and increase bank profitability.

Personalized treasury management systems

Treasury clients have a wide array of needs and represent different values to banks, yet all yearn for an experience that feels personal and relevant to their business. 

Today, most treasury onboarding processes are aligned to serve internal bank departments rather than the client itself, forcing clients to navigate repetitive, disjointed activities across client onboarding, deposit account opening, loan origination, and treasury onboarding. Providing a singular treasury management onboarding and servicing experience, or one that is siloed from other commercial functions, does not generally result in high client satisfaction or maximize bank resources.

Improve customer experience with treasury management onboarding

In this environment, leaders should put an emphasis on improving the treasury onboarding experience through personalized advice-driven service, increased autonomy and convenience, and improved speed and transparency. Investments in these areas can lead to improved client and employee satisfaction and sustained profitable growth.

Get in touch

Lauren Holohan
Principal
Deloitte Consulting LLP
lholohan@deloitte.com

 

 

Jim Delbridge
Principal
Deloitte Consulting LLP
jdelbridge@deloitte.com

 

 

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