Automotive Quality 2020 report

AIAG in collaboration with Deloitte

The automotive industry’s view on the current state of quality and a strategic path forward.

Automotive Quality 2020 report

In October 2013, a group of 22 automotive original equipment manufacturers (OEMs) and suppliers met for an Automotive Industry Action Group (AIAG) board meeting. AIAG is a not-for-profit organization that works collaboratively with automotive and manufacturing companies, suppliers, and service providers to help them operate at peak performance; so no one was surprised when the discussion turned to a sharing of concerns about the growing complexity of OEM customer-specific requirements, quality systems, and the proliferation of audits. In this environment, existing audit schemes seemed insufficient for driving improvements.

Quality 2020 is a reflection of the automotive quality culture of today and an illumination of where the industry needs to take action. Improvement is only possible if automotive companies are willing to put resources behind the plan, get engaged, and address the concerns.

​​Survey results reveal that OEMs and suppliers both rank problem solving and customer-specific requirements as the most critical issues impacting quality. Quality management system, product development, and loss of experience round out the top five issues as ranked by all respondents.

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