Dedicated reverse logistics channel: Moving forward in reverse | Deloitte US | Strategy & Operations has been added to your bookmarks.
Moving forward in reverse
A dedicated channel for reverse logistics
Reverse logistics, the process of returning goods from customers to a retail or manufacturing source, is an increasingly important, yet often undermanaged business function. Returns represent a growing cost of doing business today, and they present unique challenges that are separate from traditional forward-moving distribution channels. For this reason, attempting to manage reverse logistics through forward logistics channels can be costly and increase complexity.
A dedicated reverse logistics channel is a practical alternative that can drive significant business value, potentially reducing the cost of handling returns. As businesses seek new ways to gain competitive advantage, the often-overlooked returns function can be a practical source of cost-cutting and revenue generation.
Download the PDF to learn more about the potential benefits to be gained from having a dedicated reverse logistics channel.
A dedicated channel for reverse logistics is the first step to converting returns from a cost center to a profit center.