Deloitte’s Child Support Services practice

Making families lives easier

Deloitte helps child support enforcement (CSE) agencies implement more efficient and effective business models for delivering and managing CSE programs. We help states adopt innovative, customer-focused approaches to child support services—reducing overall program costs, while providing flexibility for the variations in the way services are delivered. Our collaborative approach, coupled with accelerator tools, allow us to help you and your agency incrementally improve how you serve your custodial, non-custodial, employers, and attorneys in your program. Our services provide your caseworkers, supervisors, and directors the tools they need to efficiently manage their case loads while providing the right services at the right time to yield the most positive outcomes for families.

Child Support Services

Deloitte is in the business of helping clients like you improve program efficiency, accountability, and responsiveness. Our mission is simple - to provide you with solutions for the everyday challenges of your child support enforcement program. We help you address these challenges with the following child support service offerings:

  • Program Performance Measurement and Analysis
  • New System Implementation
  • Business Intelligence, Dashboards, and Analytics
  • Case Segmentation and Case Management Services
  • Information Technology Strategy
  • Business Process Reengineering
  • Enterprise Content Management Strategy and Assessment
  • Service Oriented Architecture (SOA) Assessment and Modeling
  • Software Product (COTS) Assessments and Implementation
  • Service Delivery Model Assessments

How we can help

Advanced analytics help agencies and caseworkers effectively focus on the most critical cases. This helps them initiate required and appropriate actions and improve collections for the family. To learn more about this topic please read Part 1 of our report on Advanced Analytics for Child Support Services Programs.

Advanced analytics play a critical role in helping agencies enhance the collections process, improve revenue collection and increase the likelihood of receiving performance-based incentive funding. This tool proactively identifies parents most likely to become delinquent with their support payments and helps mitigate the accrual of arrears. To learn more about this topic please read Part 2 our report on Advanced Analytics for Child Support Services Programs.

Meet our leaders

John White

John White

Public Sector Child Support Services Leader

John is a principal with Deloitte Consulting LLP’s public sector practice and is responsible for leading the Child Support Services group. John’s experience includes advanced technology projects from ... More

Margot Bean

Margot Bean

Managing Director | Child Support Enforcement

Margot is a specialist leader in Deloitte Consulting LLP’s Public Sector practice. In this role, she leads Deloitte’s Child Support eminence activities and uses her child support program experience at... More