Deloitte’s Child Support Services practice

Igniting the future for families

We understand the complexities that child support agencies face amid a rapidly changing child support regulatory environment as you aim to serve children and families that depend on support payments. Today, state child support agencies are confronted with an increase of caseloads along with a decline in experienced caseworkers, reduced funding and an aging technology infrastructure. This is why it is time to usher child support services into the next generation, starting with transformative services and innovative solutions. For the past 30 years, we have designed, developed, implemented, and maintained a number of large-scale, federally certified child support systems, teaming effectively with numerous child support agencies to implement new systems, enhance existing systems, and introduce innovative changes in the areas of people, process, and technology.

The child support caseworker of the future is a case catalyst

Modernizing technology is one change that will help drive results in child support programs, but it is also important to add capabilities where they matter most. This means using data in a way that sets the stage for intelligent child support case management. We work with state child support agencies to help caseworkers look deeper into the data they have so they are:

  • Empowered to make smarter decisions for children and families at the point of impact, at a moment’s notice, using data-driven insights.
  • Informed of all the child support cases on their list, knowing exactly in which cases their intervention will yield the most impact for the families they serve.
  • Enabled to do more with a finite amount of time—driving a new level of productivity.

How we can help

Look ahead to the next generation of child support

We invite you to read our report from the Deloitte Center for Government Insights to learn what’s behind the need for change in child support enforcement, and recommendations for how to reform child support programs to help better serve today’s families, organizations, and society.

Next gen child support—Improving outcomes for families

Learn how Deloitte helped make a difference in the lives of children and families in the Commonwealth of Pennsylvania

Get in touch

John White

John White

Public Sector Child Support Services Leader

John is a principal with Deloitte Consulting LLP’s public sector practice and is responsible for leading the Child Support Services group. John’s experience includes advanced technology projects from ... More

Margot Bean

Margot Bean

Managing Director | Child Support Enforcement

Margot is a managing director in Deloitte Consulting LLP’s Public Sector practice. In this role, she leads Deloitte’s Child Support eminence activities and uses her child support program experience at... More

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