DHS EAGLE II: Information technology program support services

We have successfully provided Information Technology Program Support Services to nearly every component of DHS achieving real mission results. Deloitte has provided more than $1B worth of services through more than 250 contracts and task orders. Our support of many IT programs for DHS has given us a broad understanding of the agency’s infrastructure, architecture, governance, and reference models. Today, we support DHS CIO organizations and large mission programs to deliver each of 15 scope areas defined in FC2.

Deloitte has conducted thousands of projects to help clients tackle the nation’s toughest challenges. Our past performance demonstrates our ability to tackle tough problems on the national agenda, while continuing to assemble the right team to deliver award-winning results that fundamentally impact our clients’ business.

Deloitte has provided many areas of IT program support services including:

• Capital Planning
• Strategic Planning
• Workforce Planning
• Budget Execution
• Performance Management
• Enterprise Architecture
• Data Management
• Information Sharing
• Information Security
• Training
• Enterprise Resource Management
• Business Process Re-engineering
• IT Transformation and Strategy
• Organizational Change Management
• Program Management Office Support

We have provided these services to the following DHS Components and Offices:

• Transportation Security Administration: Office of Intelligence and Analysis, Office of Security Capabilities, Training and Workforce Engagement, Office of Security Operations, Risk Based Security, Office of Information Technology, Office of Human Capital, and Office of Finance and Administration
• Immigration and Customs Enforcement: Enforcement & Removal Operations, Homeland Security Investigations, Management, and Administration
• Customs and Border Protection: Office of Information and Technology, Office of Trade
• US Coast Guard: USCG8
• Federal Emergency Management Agency
• US Citizenship and Immigration Services: Office of the Chief Financial Officer, Human Capital (HRM), Office of Transformation
• National Protection and Programs Directorate: Office of Infrastructure Protection
• Office of Intelligence and Analysis
• Management Directorate: Office of the CIO, Office of the CFO

DHS EAGLE II: Quality Assurance 

Deloitte’s organizational wide Services Quality Program (SQP) sets the quality standards for all Deloitte task orders (TOs), drives policy and procedures implemented by our EAGLE II Quality Control Manager. Our overall approach to quality management comes directly from the PMBOK Guide® recommended practices; it supplements Deloitte’s CMMI-based systems development approach. We use this basic process on our programs and TOs, regardless of size, scope, or complexity; it has contributed to our quality performance on our engagements throughout DHS.

Our SQP tools prompt teams to anticipate and proactively manage quality issues in areas such as:

• Achievement of business case outcomes
• Alignment with reference models, enterprise architecture, and other DHS standards
• Involvement and management of stakeholders
• Anticipation of required program approvals and milestones
• Management of dependencies on external contracts, vendors, and other factors

We also capture lessons learned on each project to update our SQP framework allowing teams to benefit from the experiences of others, iteratively improving quality.

Our quality management approach first defines the processes, performance standards, and metrics to be used on EAGLE II (the program) that apply to the TO and are enhanced or modified depending on the needs of the TO. Next, the task order manager executes the quality planning process. A TO manager will prepare a Quality Management Plan (QMP) for each TO awarded to Deloitte. The QMP will implement the program-level quality processes and standards for the TO, and set forth the specific quality assurance and control activities that will apply to the TO execution phase. As required, Deloitte will assist the ordering customer in preparing a draft Quality Assurance Surveillance Plan (QASP) that the Government can use to monitor our performance. The QASP will identify performance measures that the Government can use to assess our performance and the quality of our deliverables. The QASP will include key performance indicators that depend on the TO’s specific statement of work. Selected performance metrics are developed for each TO, and will be used to monitor and report performance and link performance to incentives. During execution, quality assurance manager will audit projects to verify that they are adhering to the program standards and processes. The final step of the Deloitte quality plan is quality control. Our Task Order specific quality control specialist will perform quality inspections to validate that work products meet the outline quality standards.

EAGLE II Experience Overview: The Right Choice for DHS

Homeland security programs are unique, challenging and complex. This complexity plays to our strengths because of our multi-disciplinary approach, methodology-driven results and deep federal experience. We have been serving the DHS mission since the Department’s inception–a relationship that has lasted more than 10 years and includes hundreds of successfully completed projects across nearly every component.

Deloitte is proud to be a long-standing partner of the Department of Homeland Security and a leading provider of Information Technology Program Support Services and Solutions across the federal government.

A list of all Task Orders received under this contract is available for your review at www.dhs.gov/eagle-ii.
​Deloitte DHS EAGLE II

Deloitte’s DHS EAGLE II Team

Deloitte is proud to collaborate with industry leading organizations to bring our clients practical management and technology solutions. Our broad resources can be customized to bring your agency the specific skills and experience your program requires.

Our three named small business partners include:

• Constellation, Inc.
  
• ICS-Nett, Inc.
• P3 Partners LLC

Our contacts are as follows:

IDIQ Contact
Danielle Todd
1919 N. Lynn Street, Arlington, VA 22209
Telephone: +1 571 882 6504
Email: dantodd@deloitte.com

Program Manager/Customer Satisfaction
Nathan Houser
1919 N. Lynn Street, Arlington, VA 22209
Telephone: +1 571 814 7490
Email: nhouser@deloitte.com

Teaming Coordinator
Jared Townshend
1919 N. Lynn Street, Arlington, VA 22209
Telephone: +1 571 814 6874
Email: jtownshend@deloitte.com