Health & Human Services: Eligibility and Service Integration


State Integrated Eligibility Services

Bringing innovation to service delivery

Deloitte’s Eligibility and Service Integration market offering specializes in helping agencies improve how they determine eligibility and deliver health and human services programs. We combine our experience with demonstrated technical and business solutions to help Health and Human Services agencies achieve their integrated eligibility and enrollment, case management, and service delivery objectives.

Integrated services delivery

In this time of crisis, new legislation is changing the landscape. We know it’s critical to help your clients understand and determine their eligibility for appropriate programs, as well as your need for a rapid response to address new program demands in the current environment. Our integrated service delivery solutions can help you streamline enrollment, provide seamless access to benefits, and proactively reach out to your clients to help improve outcomes.

We are improving the way businesses and governments interact with their citizens, patients, customers, and employees. Our mission is to modernize the user and worker experience by making every interaction digital, personalized, and secure.

Our dedicated team can help you give your consumers a single point of access across multiple health and human services programs and manage provider enrollment. Here are the types of integrated eligibility programs we currently support:

  • Medicaid
  • Children's Health Insurance Program (CHIP)
  • State-based exchanges
  • Medicare
  • Temporary Assistance to Needy Families (TANF)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Child support and protective services
  • Long-term social services
  • Disability benefits and services

Integrated eligibility services

Business Process Renewal and Roadmap Development
We can develop efficient business processes based on integrated eligibility and self-service leading practices which drive value and productivity by reengineering core processes and developing more efficient service delivery models.

Application Development and Maintenance
We provide business-focused software resources to develop, enhance, and/or maintain applications to support your state’s HHS programs that include the capability to transfer public-domain applications from other states.

Case Management and Model Office Assessments
We can help you identify process and technology improvements to local and central office operations to increase efficiency, reduce costs, and improve customer service.

Technology and Software Integration Services
We can assist you in integrating business applications, including customizable-off-the-shelf (COTS) packages, to facilitate data-sharing and provide enhanced automation support to central and local office staffs.

Training and Change Management Services
We can help you identify, plan, and execute strategies for implementing business and technology changes in your organization that improve adoption, drive productivity, and reduce the risks of change.

Legacy System Modernization Services
We can develop roadmaps for incrementally renewing your legacy business systems, with a focus on releveraging existing information technology (IT) assets, but also adopting technology that improves productivity and reduces costs.

Get in touch

Kenneth J Smith

Kenneth J Smith

Human Service Transformation Leader

Kenny is Deloitte Consulting LLP’s national leader and principal for the Integrated Eligibility practice. Kenny has nearly 20 years of experience in large-scale programmatic transformation implementin... More

Sundhar Sekhar

Sundhar Sekhar

Customer and Marketing Offering Portfolio Leader

Sundhar, a principal with Deloitte Consulting LLP, leads Deloitte’s work in the areas of Customer Strategy and Applied Design, Digital Experience, Salesforce, Digital Transformation, and Human Service... More

Dr. Wade F. Horn, Ph.D.

Dr. Wade F. Horn, Ph.D.

Health and Human Services Marketplace Leader

Wade is a director with Deloitte Consulting LLP’s Public Sector practice. In this role, he is responsible for leading the Health and Human Services (HHS) Marketplace and is a key adviser to HHS client... More

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