Health & Human Services: Eligibility and Service Integration


Health & Human Services: Eligibility and Service Integration

Bringing innovation to service delivery

Deloitte’s Eligibility and Service Integration market offering specializes in helping agencies improve how they determine eligibility and deliver health and human services programs such as Medicaid/State Children’s Health Insurance Program (S-CHIP), Food Stamps (SNAP), Child Care, and Temporary Assistance to Needy Families (TANF). We combine our experience with demonstrated technical and business solutions to help Health and Human Services agencies achieve their integrated eligibility, case management, and service delivery objectives.

​Business Process Renewal and Roadmap Development 

We can develop efficient business processes based on eligibility and self-service leading practices which drive value and productivity by re-engineering core processes and developing more efficient service delivery models.

Application Development and Maintenance 

We provide business-focused software resources to develop, enhance and/or maintain applications to support your state’s HHS programs that include the capability to transfer public domain applications from other states.

Case Management and Model Office Assessments 

We can help you identify process and technology improvements to local and central office operations to increase efficiency, reduce costs, and improve customer service.

Technology and Software Integration Services

We can assist you in integrating business applications, including customizable-off-the-shelf (COTS) packages, to facilitate data sharing and provide enhanced automation support to central and local office staffs.

Training and Change Management Services 

We can help you identify, plan, and execute strategies for implementing business and technology changes in your organization that improve adoption, drive productivity, and reduce the risks of change.

Legacy System Modernization Services 

We can develop roadmaps for incrementally renewing your legacy business systems, with a focus on re-leveraging existing information technology (IT) assets, but also adopting technology that improves productivity and reduces costs.

​Integrated Eligibility Services

Get in touch

Kenneth J Smith

Kenneth J Smith

National Leader | Integrated Eligibility Practice

Kenny is Deloitte Consulting LLP’s national leader and principal for the Integrated Eligibility practice. Kenny has nearly 20 years of experience in large-scale programmatic transformation implementin... More

Sundhar Sekhar

Sundhar Sekhar

Public Sector Human Services Leader

Sundhar, a principal with Deloitte Consulting LLP, is the Public Sector Human Services leader and serves state Health and Human Services (HHS) clients in the areas of transformation, service delivery,... More

Dr. Wade F. Horn, Ph.D.

Dr. Wade F. Horn, Ph.D.

Health and Human Services Marketplace Leader

Wade is a director with Deloitte Consulting LLP’s Public Sector practice. In this role, he is responsible for leading the Health and Human Services (HHS) Marketplace and is a key adviser to HHS client... More