Health & Human Services: Eligibility and Service Integration


State Integrated Eligibility Services

Bringing innovation to service delivery

Deloitte’s Health and Human Services Transformation team is deeply committed to the mission of:

Deloitte is proud to support state Health and Human Services agencies and the people they serve.

Throughout the U.S., health and human services agencies trust the Deloitte professionals who live this mission because they know first-hand the quality of our work, our record of innovative digital service delivery, and our deep understanding of their programs. 

Over the past four decades, Deloitte has worked at the direction of dozens of states to help them implement, maintain and enhance their eligibility and enrollment systems to comply with their specific policies, rules and processes. We have also worked with our clients to make it easier for their constituents to access the benefits for which they are eligible. 

The depth and breadth of our capabilities and experience – and the extraordinary impact we deliver for our clients – differentiates us from other vendors and makes us the go-to organization for states’ mission-critical, technology-enabled transformation projects. 

The end of the Covid-19 Public Health Emergency brought a return to pre-pandemic enrollment policies and eligibility requirements for Medicaid. Over the past year, we have worked closely with states to minimize the challenges for those going through the redetermination process, many for the first time. The innovations and human-centered design processes we have implemented at states’ request have made it easier for caseworkers, staff and community partners to support the families in their care and enhanced constituents’ digital experience. 

There is no question, large system implementations are difficult, and the complexity of government programs and the technology that sustains them magnify the challenges. All IT systems require ongoing maintenance, periodic upgrades to software and hardware, and database management. When an improvement need is identified in one of the systems we support, we work expeditiously and in close collaboration with our clients to address it.

That is why so many of our clients continue to select us to help maintain their mission-critical systems. Deloitte is willing to take on the tough challenges, and we do so with integrity, commitment and compassion. We understand that the mission matters.

While industry analysts like Forrester and Gartner consistently rank Deloitte as a leader in both system integration and business transformation, we are most proud of the longstanding relationships we have with our health and human services clients and the positive difference we continue to make in the lives of the people they serve.

Get in touch

Kenneth J Smith

Kenneth J Smith

Human Services Transformation Leader

Kenny Smith is a Deloitte Consulting LLP principal and the leader of our national Human Services Transformation practice. In this role, Kenny brings innovative solutions to state government clients an... More

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