Customers expect trusted human experiences

Customer Identity & Access Management is the first interaction customers have with companies to conduct business on their digital platforms. It is more than authentication—CIAM enables your customers to manage their relationship, data preference, and consent while enforcing controls, enabling personalization, and establishing trust.

Benefits include:

1

Seamless and secure customer experience across digital and physical channels

2

Trusted customer experiences that drive behaviors and repeatable business outcomes

3

Personalized experiences relevant to a customer’s choices

4

More than just authentication CIAM enables trusted human experiences

Cybersecurity goes way beyond IT
Customers expect trusted and user-friendly experiences. At the same time, they are increasingly aware of the risks of doing business digitally and are sensitive to sharing personal data.

Learn more about Cyber Identity

Empower customers to drive value

CIAM capabilities can help businesses grow revenue and customer loyalty while mitigating cyber risk and reducing fraud.

Provide predictable experience

Acquire more consumers

Increase speed to market

CIAM focuses on improving customer engagement, retention, and stickiness; building trust; building a stronger brand; increasing wallet share; and differentiating clearly by providing predictable experiences that remove friction from the customer journey while not compromising cyber risk, accelerating business enablement, and driving operational efficiencies through technology.

Utilize intuitive and seamless approaches to enable registration of customer profiles and provide the personalized experience customers expect while using password-free authentication methods across digital and physical channels.

Utilize Deloitte’s CIAM assets and accelerators to create optimal user journeys on leading CIAM vendor platforms. CIAM assets and accelerators enable more than 70 different use cases across six different CIAM domain services. This includes the UI/UX templates, error and success logic, data validation, and trust enablement connection to leading CIAM vendor platforms.

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Provide predictable experience

CIAM focuses on improving customer engagement, retention, and stickiness; building trust; building a stronger brand; increasing wallet share; and differentiating clearly by providing predictable experiences that remove friction from the customer journey while not compromising cyber risk, accelerating business enablement, and driving operational efficiencies through technology.

Acquire more consumers

Utilize intuitive and seamless approaches to enable registration of customer profiles and provide the personalized experience customers expect while using password-free authentication methods across digital and physical channels.

Increase speed to market

Utilize Deloitte’s CIAM assets and accelerators to create optimal user journeys on leading CIAM vendor platforms. CIAM assets and accelerators enable more than 70 different use cases across six different CIAM domain services. This includes the UI/UX templates, error and success logic, data validation, and trust enablement connection to leading CIAM vendor platforms.

Identity insights

SailPoint and Deloitte Survey

What does identity security look like in business today? SailPoint and Deloitte surveyed more than 400 executives across various industries to learn more about the challenges C-suites face and their optimism around the technology solutions they’re seeing.

View Report

Enhance the customer journey

Deloitte’s CIAM offering focuses on delivering a connected, human experience that enables trust for customers and consumers. It can help your business grow with customer self-registration, enable common self-service actions, and capture consent.

Typical Tim uses CIAM to shop online

Deloitte’s CIAM offering focuses on a retail shopper who uses his social media account to log in to a retail site.

LEARN MORE

Dr. Diane uses biometrics to access patient records

Deloitte’s CIAM offering focuses on a health care worker who uses biometrics authentication to securely access patient information.

LEARN MORE

The Deloitte difference

Our expertise enables us to go beyond traditional identity management and offer organizations a seamless access to applications and services, ensuring personalized experiences for customers while maintaining robust security measures.

Outcomes-driven

Seamless and secure customer experience across digital and physical touchpoints

Deloitte named as a Global Digital Experience Leader (Source: Forrester 2019)

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CYBER IDENTITY SOLUTION

Customer Identity Access Management